Support Engineer

Please note that this position is remote and assigned to the night shift (16:00pm till 1:30 am)

About BEES:

Join us to build the future of B2B commerce!

• BEES is AB InBev’s B2B platform. Through our ecosystem, merchants and retailers across 29 countries can stock their businesses quickly, easily, and securely.
• At BEES, we dream big, lead with purpose, and develop technology that transforms the way retailers and sellers grow.

Every line of code and every partnership is built in service of a single mission: to make commerce better for retailers and sellers around the world. Here, your work is not just important. It makes a difference!

What you’ll do:

Collaborate with teams to design, build, deploy and monitor new and existing services;

Build and evolve our change management and release processes;

Identify and improve processes by automation;

Focus on observability and logging with our services by proactive monitoring, alerting, and detecting anomaly in our systems;

Take part in monitoring activities, being able to quickly mitigate issues in production while project teams are engaged;

Mitigate issues in production by using a variety of methods like scripts, automations, infrastructure scaling;

Raise 3rd party tickets when needed (Microsoft, CloudAMQP, NewRelic, etc);

Update and improve runbooks;

Deep-dive into root cause analysis with teams to prevent incidents;

Collaborate with infrastructure and security teams to build scalable, secured and resilience systems;

Practice Support Engineering methodologies such as defining SLO and error budget;

Work closely with Operations team to ensure all processes are aligned with teams;

Contribute to capacity planning and access management process;

Be constantly challenged to create world-class solutions.

What you’ll need :

University degree in courses related to computing such as Computer Engineering, Computer Science, Information Systems, and Systems Analysis and Development;

Solid fundamentals in object-oriented design, data structures, algorithms and problem solving;

Hands on experience in CI/CD tools such as Azure DevOps, ArgoCD;

Experience with SRE and Support Engineering methodology/culture;

Experience with technologies such as Kubernetes, Docker, Azure, RabbitMQ, AWS, Java and Python;

Experience with monitoring tools such as New Relic, DataDog, Grafana;

Advanced communication skills in English (written and spoken);

Experience with Agile projects.

More about you:

You´re passionate about software development and knows how to ensure its quality;

You´re motivated by building up world class solutions that impacts millions of users all over the world;

Experienced working in an environment which uses and stimulates DevOps culture;

You´re creative when solving problems and is continuously seeking improvements for processes and solutions;

You can communicate clearly with your team and the company to identify issues and demands;

You have the autonomy to recognize the current and new priorities, evaluating the impact of their outcomes in the final result;

You can take on projects or initiatives on early stage, being capable of building solutions from the ground up.

What We Offer:

Performance based bonus*

Attendance Bonus*

Private pension plan

Meal Allowance

Casual office and dress code

Days off*

Health, dental, and life insurance

Medicines discounts

WellHub partnership

Childcare subsidies

Discounts on Ambev products*

Clube Ben partnership

Scholarship*

School materials assurance

Transport allowance

*Rules applied