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Michelinhr

Support Engineer

Pune

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
7 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Support Engineer - - - - - - - - - - - -

  • Key Required Skills
  • Production Support, Linux Administration, Windows OS & ITIL

KEY EXPECTED ACHIEVEMENTS

Incident Management : Urgency identification and priority validation are done, technical and functional analysis is provided, solutions are delivered to users, potential workarounds are communicated, incident status is updated to users.​

Service Request handling : Standard requests are taken into account, processing is carried out or forwarded to the relevant contributor, status updates are provided to users, and requests are continued until closure.​

Change Management : Participation in the change management process​

Problem Management : Participation in the analysis of root causes of incidents​

Monitoring/Observability : Monitoring systems set up by the build and/or infrastructure teams are utilized, alerts are taken into account, and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled.​

Continuous Improvement : Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team.​

Knowledge Management : Lessons learned from activities are ensured to be documented and shared.​

Service Level Management : the performance management system is understood and alerts on cases of issues are set.

Original posting on Michelinhr's site ↗

Listed on hirly, a job board. hirly is not the employer: Michelinhr is hiring for this role.

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