Jda

Support Engineer II - TMS

Monterrey

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hirly's read of this role

Role family: Customer support
Seniority: Mid level
Country: MX
Work mode: On-site / unstated
First seen by hirly: 10 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Title: Support Engineer II – TMS

Overview

Provide excellent customer experience and solution support to Blue Yonder's customers with ownership, proactive and innovative approach showing moderate competency in product and domain, Azure, solution architecture & relevant tools and technologies.

Consistently demonstrates customer centricity and relentless attitude to innovate through teamwork and willingness to add value by developing knowledge and participate on operational improvements.

What you'll do:

Deployment and troubleshooting application related issues

Troubleshooting, fixing, and preventing application availability issues

Application health monitoring

Developing automations (Python, Cycle, RPA etc.)

DB health analysis (statistics, fragmentation, query execution plan, indexes, delete, update, etc.)

Responsible to handle Critical Cases

What we are looking for:

Industry experience:

4 years of experience

Interpersonal Skills Desired

Troubleshooting & Problem-Solving mindset

Self-learning

Empathy

Customer Service

Communication skills

Technical Skills:

Experience with any Transportation Management system

PLSQL

Oracle/SQL Server Database

Windows/Unix OS Concepts

Python

MS Azure

App Dynamics

Splunk

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

Competitive Salary
Christmas Bonus (30 days)
Savings Fund
15 Vacation Days first year and 60% Bonus
Major and Minor Medical Service insurance for you and your family
Life Insurance

#LI-JA1

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Original posting on Jda's site ↗

Listed on hirly, a job board. hirly is not the employer: Jda is hiring for this role.

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