Support Engineer Level 1

Are you passionate about solving problems and making technology work for people? Do you thrive in a fast-paced environment where two days are not the same? We’re looking for a bilingual Help Desk Engineer to join our growing team and be the first source of support for our US-based clients.

As a Level 1 IT Specialist, you’ll play a key role in helping businesses run smoothly by addressing technical issues, supporting end-users remotely, and ensuring consistent communication across systems and vendors. If you’re service-oriented, a strong communicator in English, and ready to build a career in IT, we’d love to hear from you!

What You’ll Do:

Be the first point of contact for customers needing technical support via phone or remote access

Troubleshoot and resolve technical issues related to desktops, software, peripherals, and basic networking

Install, reinstall, and configure:

Windows desktop and server operating systems

Microsoft Office and Office 365 tools

Printers, monitors, routers, switches, wireless access points, and firewalls

Document all actions and updates in ticketing systems, including detailed notes, timesheets, and internal procedures

Collaborate with internal teams and vendors to resolve client requests and maintain system performance

What You Bring:

+2 years of experience in IT support (preferably in a Managed Service Provider environment)

Hands-on knowledge of:

Windows operating systems (desktop & server)

Office 365 and Microsoft Office Suite

Antivirus/Anti-spam tools, VPNs, Active Directory, backup solutions

Network printer setup and basic networking concepts

Familiarity with ticketing systems — ConnectWise experience is a plus

Strong English communication skills — written and verbal

Ability to explain technical concepts to non-technical users with patience and clarity

A collaborative spirit, a proactive mindset, and a desire to grow in the IT field

What We’re Looking For:

Fluent English speaker — REQUIRED

Customer-first attitude with a genuine interest in helping people

Strong troubleshooting and critical thinking skills

Highly organized and detail-oriented

Eager to learn and stay current on new technologies

Team player who is adaptable, dependable, and ready to grow

Perks & Benefits:

Benefits in accordance with Dominican Labor Law

Company-provided equipment

13 U.S. holidays + flexible PTO

Collaborative team environment

Learning and professional development opportunities

Growth opportunities within NTI

Parking provided for onsite or hybrid employees