Kaikaranga

Support Navigator

Mt Wellington, Auckland

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hirly's read of this role

Seniority: Mid level
Country: NZ
Work mode: On-site / unstated
First seen by hirly: 21 Oct 2026

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the posting

Be the Connection who changes lives.

Our teams connect people to the support they need. In this role, become the one who connects our teams to their best practice.

In a newly created role as a Support Navigator at Kaikaranga, you will bring your NASC industry experience to strengthen team capability through coaching, mentoring and guidance. You’ll also lead by example managing your own caseload with a focus on more complex needs, while supporting the team to deliver high-quality, consistent services.

What you will be doing

Provide day-to-day support, coaching and guidance to help the team deliver a consistent, high-quality service

Conduct in-depth needs assessments for people with disabilities, managing cases involving more complex needs

Support and mentor the team by buddying new staff, sharing knowledge and providing feedback to help build team capability

Help team members work through technical or process-related questions and ensure work is completed in line with Kaikaranga processes and standards

Identify and raise any issues or challenges relating to processes or workload allocation where needed

What you will bring

At least two years’ work experience in health / allied health / education and/or disability sector

A strong understanding and previous experience working at a NASC

Coaching and mentoring experience with a natural ability to lead others

Proven experience coordinating support for people with physical, intellectual or sensory needs

Strong communication skills and the ability to connect with a diverse range of people

Passionate about what you do and committed to Kaikaranga values

Working knowledge of Te Tiriti o Waitangi and the ability to coach others in its practical application

What you will get

The opportunity to grow in your career

The backing of a supportive, people-first organisation

Full time and flexible work arrangements, with part of the week working from home

At Kaikaranga, we don't just accept difference — we welcome it, we support it, and we thrive on it for the benefit of our employees, our clients, and our community. We are proud to be a diverse, equal opportunity employer. We believe our workforce should reflect the communities we serve, and we warmly welcome applications from people with lived experience of disability and diverse backgrounds.

Why not become the connection?

If you have questions prior to applying, contact Julia on 021 197 4574 or on email at [email protected].

Original posting on Kaikaranga's site ↗

Listed on hirly, a job board. hirly is not the employer: Kaikaranga is hiring for this role.