Support Services Intern (Full Time - Summer 2027)

Description

Welcome to ATB Technologies, where innovation meets exceptional customer service! We are an award-winning Managed Service Provider (MSP) in St. Louis, fueled by the passion of our team and client referrals. Crafting personalized IT solutions is our forte, and we're on the lookout for enthusiastic individuals to join our crew. At ATB Technologies, it's not just about upgrading businesses with better IT and providing top-tier customer service, it's about creating a workplace for your success.

This full-time summer internship is ideal for students who want to build a strong foundation in IT support while gaining exposure to the broader operations of a modern MSP. Interns will be based on our Help Desk team, where they’ll learn the ins and outs of technical support, ticketing systems, and client communication. In addition, interns will have opportunities to shadow other departments, attend on-site client visits, and observe how projects are scoped, implemented, and supported.

This internship opportunity will be offered during the Summer of 2027 and is open to eligible college students who meet the program requirements. Interns are expected to work 40 hours per week on-site at our Chesterfield office. This is a 12-week internship program with an anticipated start date of 5/17/2027 and an end date of 8/6/2027.

Key Responsibilities

• •Provide technical support for client systems, software, and hardware.
• •Respond to incoming support requests with professionalism and clear communication.
• •Document issues and resolutions thoroughly in our ticketing system.
• •Monitor and troubleshoot systems, including desktops, servers, firewalls, and networking equipment.
• •Assist in identifying and implementing solutions to customer issues.
• •Participate in follow-ups and escalate issues internally when needed.

Requirements

• •Currently enrolled in a college or university program in a relevant field (e.g., Computer Science, IT, Network Administration, Cybersecurity).
• •Preferred graduation date: December 2027, May 2028 or December 2028.
• •Enthusiastic about technology and eager to learn in a fast-paced environment.
• •Basic proficiency with Windows, Mac, and mobile devices.
• •Familiarity with networking and cloud technologies is a plus.
• •Actively pursuing or holding relevant IT certifications is a plus.
• •Strong problem-solving and analytical skills.
• •Effective written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• •Ability to work independently and collaboratively.

What ATB Technologies Offers

• •Earn while you learn! This is a paid internship that will provide compensation while you work alongside experts in the industry.
• •An award-winning collaborative, flexible, innovative, and supportive culture – INC 5000 Award Winner, STL Best Places to Work, INC Best Places to Work, MSP 500 Awards.
• •Company-paid lunch offered two days per week.