hirly
Sign inGet started free

Bright Thinker Inc

Support Specialist

Lewisville, TX

See how you match this job — and similar ones. Free.

Upload your resume and hirly scores it against this role at Bright Thinker Inc first, then against similar open jobs, and shows where you fit and why.

PDF or DOCX, up to 12MB. No sign-up to see your matches.

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

  • Keywords matched to this posting
  • Fit score before you apply
  • Cover letter included

Matched against 2.6M live jobs from 190,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending. ChatGPT: manual setup today.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
26 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Description

Bright Thinker is seeking a highly motivated and technically proficient Support Specialist to provide internal technology support while assisting with the administration, integration, and ongoing optimization of the company's core business platforms. This hybrid position serves as the primary technical resource for Bright Thinker employees, supporting day-to-day technology needs while helping maintain critical business systems including Shopify, Salesforce, DocuSign, Sage Intacct, ShipHero, Agilix Buzz, Google, and other integrated applications.

The ideal candidate is a problem solver with strong technical aptitude, excellent customer service skills, and the ability to troubleshoot, coordinate, and manage software integrations across multiple departments.

Requirements

Internal Team Technical Support

  • Provide Tier 1 and Tier 2 technical support to Bright Thinker employees.
  • Troubleshoot hardware, software, printers, scanners, and peripheral devices.
  • Assist users with Google applications
  • Maintain user accounts, permissions, and system access.
  • Document support requests and resolutions.
  • Provide training and guidance on internal software applications.

Shopify Administration & Support

  • Support Bright Thinker's Shopify storefront operations.
  • Assist with product setup, collections, pricing, inventory synchronization, and customer support.
  • Troubleshoot storefront issues.
  • Coordinate with vendors regarding Shopify applications and integrations.
  • Assist with order management workflows and fulfillment processes.
  • Support payment gateway and marketplace integrations.

Business Software Integration Support

Assist with implementation, troubleshooting, and ongoing support for integrations including:

  • Salesforce CRM
  • DocuSign
  • Shopify
  • ShipHero Warehouse Management System
  • Sage Intacct
  • FedEx & UPS shipping systems
  • ClassWallet
  • ESA Marketplace integrations
  • Agilix Buzz LMS
  • Additional third-party APIs and business applications

Systems Administration

  • Monitor software integrations for failures or synchronization issues.
  • Assist with testing new software releases.
  • Coordinate vendor support tickets.
  • Document workflows and technical procedures.
  • Recommend improvements to increase automation and efficiency.

School & Customer Technical Support

  • Assist schools with technical onboarding.
  • Help troubleshoot LMS access and account issues.
  • Support implementation of Bright Thinker digital products.
  • Coordinate with Client Services during software rollouts.
  • Escalate complex issues to appropriate vendors.

Project Support

Participate in strategic technology initiatives such as:

  • Shopify enhancements
  • Warehouse automation projects
  • Salesforce optimization
  • Digital curriculum integrations
  • LMS implementations
  • Process automation initiatives
  • Software testing and quality assurance
Original posting on Bright Thinker Inc's site ↗

Listed on hirly, a job board. hirly is not the employer: Bright Thinker Inc is hiring for this role.

Similar jobs

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job