Supportive Housing Team Leader- Part Time

Cogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.

For over 25 years, we have dedicated every day to the happiness of retirees.

Human Focus – Creativity - Excellence

We’re seeking individuals with a purpose and passion for life and who are looking for meaningful work that will make a real difference. Join our team today!

The Supportive Housing Team Leader is responsible and accountable for supervising and providing assistance to Tenant Companions; as well as the day to day operations of Rosewood. The Team Leader provides direction, instructions and guidance to employees at Rosewood and The Waverley. The Team Leader has the ability to be team effective by providing assistance when needed to get the job done and the ability to flex and adapt to situations as they arise.

This position is for Day shifts

Key Responsibilities

Quality Tenant Service

To supervise and ensure Tenant Companions adhere to the plan of care for residents

Responds to resident or family member concerns promptly and ensures appropriate action is taken within decision making authority and/or brings to the attention of the Health and Wellness Manager or Executive Director

Ability to be customer focused by making oneself available to the Tenant Companions, residents, families/friends, Home Care Workers and visitors

Ability to listen, understand and respond to tenant needs respecting their dignity and promoting their independence

Provides assistance to the Tenant Companion as requested and in urgent/emergency situations

Ability to act calmly, confidently and in an appropriate manner to an urgent or emergent situation

Makes copies of confidential / appropriate information when sending resident to hospital

Assists with special events that involve more than one house

Coordinate with Health and Wellness Manager for move-ins and move-outs

Assists the Tenant Companion as required or requested by DHW/ED. Performs all the duties of a Tenant Companion as required.

Reports all pertinent shift and resident information to the oncoming shift.

To report any adverse observations noted to the Health and Wellness Manager, after medication

To notify DHW if a medication error has occurred.

To work in a position of trust with vulnerable adults (residents);

To uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity;

To complete other duties as assigned.

Environmental Services

Audits to ensure tenant suite(s) and common area(s) are maintained in a safe, clean and comfortable condition

Team Leaders make rounds multiple times each shift to ensure any issues are reported to the appropriate manager / department

Ensure internal walkways and small sitting areas to the houses are free of clutter and any hazards such as spills or trash. Picks up any trash and wipes up any spills.

Ensure appropriate departments are aware when a suite is vacated.

Ensure empty suites are readied for new residents

Assist the Tenant Companion with any major spills or accidents within the house or common areas of Rosewood/Waverley

Ensure all requests for maintenance work are appropriately submitted and completed

To orientate tenants, move in and internal transfers where applicable; using a warm and welcoming approach

Ensures Tenant Companions are using safe food handling practices as per policy.

Human Resources

Replaces staff that are unable to work their scheduled shift. Completes the required documentation.

Assist in covering or arranging for employee breaks

Annual Tenant Companion performance appraisals

Assumes the Tenant Companion's duties if they go off duty mid to end of shift. Reports to the Staffing Coordinator or designate all such situations. Completes the required documentation.

Health and Safety

Takes responsibility for ensuring Tenant Companion's minimum requirements are current. Observes return demonstrations and signs off the record.

Uses good body mechanics. Acts as a role model for proper body mechanics. Reviews the correct use of body mechanics with a Tenant Companion upon request of the Director of Health and Wellness.

Reports to the scene of any accident/incident within the Rosewood & Waverley assisting as needed.

Ensure employees complete required company and WCB paperwork if hurt on the job. Complete an initial investigation of reported injury site.

Becomes the Fire Marshall for the building in the absence of the Maintenance Manager or designate.

Adherence to workplace safety and health regulations as well as site policies and guidelines.

To notify the appropriate manager/department of any concerns impacting tenant's safety.

Community Relations

Demonstrates excellence in customer service using courteous, caring, understanding and empathetic approaches.

Complete Rosewood prospect tours of site as required.

Promotes the Rosewood in a positive manner demonstrating a commitment to its service excellence.

Meets and greets Tenants, families and visitors with warmth and respect using a welcoming approach.

Administrative

To uphold and promote the organization's values and philosophy relating particularly to ethics, morality, and integrity.

Adheres to provincial and federal regulations, to maintain tenant information confidentiality.

Communicates (both verbally and written) to the appropriate staff member/supervisor all relevant information regarding the tenant and/or family as well as environmental concerns

To observe and report on tenant's care/service utilizing appropriate company forms or tools

To engage with other agencies involved in tenant care as directed by supervisor.

All staff are responsible for ensuring the safe, economical and efficient use and maintenance of resources, equipment and supplies.

All staff must adhere to company policies and procedures.

Interpersonal Skills

Uses a respectful, courteous, caring, understanding and empathetic approach to guide their words, actions and attitude.

Promotes the site in a positive manner demonstrating a commitment to its service excellence.

Builds and maintains friendly, reciprocal and warm relationships with individuals and families

Assists tenants in a manner that preserves dignity and promotes independence

Listens, understands and responds appropriately when interacting with the tenant, tenant's family and visitors

Works effectively within a team environment

Works collaboratively with employees and management staff.

Continuing Education

To attend in-services to develop knowledge and skills

Assumes personal responsibility for maintaining and enhancing current skills

Shares learned knowledge and skills with peers.

To have a basic knowledge of medications utilized by tenants in the community. To attend mandatory medication training and yearly refresher. Must successfully pass both written and demonstrative medicating testing.

Qualifications

Internal applicants must have successfully demonstrated proficiency in their current position.

Internal applicants must have an exemplary attendance record and satisfactory performance appraisal's on file.

Previous experience with scheduling, coaching employees, managing emergency situations and working with residents and families.

Must have valid current C.P.R. and First Aid designation as required

High School Diploma or equivalent

Health Care Aide/Home Care Attendant certificate from an educational institution recognized by the WRHA considered an asset. Equivalent combination of training and experience will be considered.

Life and work experience in homemaking and caring for the elderly; Recent experience working with the elderly is preferred

Must possess strong interpersonal skills, demonstrating empathy and patience

Must demonstrate stron