SUPV IT CYBERSECURITY SPECIALIST (PLCYPLN/INFOSEC)

Summary

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command. It is in the Supervision/Management Work Category at the Expert Work Level within the CES Occupational Structure. It is located in the DISA CUST EXP PORTFOLIO OFFICE (HC4).

Duties

• •This position serves as the Chief of Customer Experience (CX) Office.
• •Establishes strategic direction for the customer experience office and aligns with overarching vision.
• •Directs, mentors, and evaluates subordinate supervisors to ensure successful cross-functional execution.
• •Develops, defends, and reports the business case to demonstrate value and ensure return on investment.
• •Leverages data analytics to provide insights and builds executive business cases for senior leadership.
• •Coordinates with external stakeholders to integrate initiatives and resolve operational conflicts.

Qualifications

In order to qualify for this position, you must meet the requirements described below. Basic Requirements: Attention to Detail - experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards. Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. Oral Communication - briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience. Problem Solving - identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide a number of potential solutions. Qualifying Experience: To qualify at the GG-15, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: Leading, and scaling a multi-disciplinary, customer-centric organizations within IT/Cloud environments, specifically managing a multi-division portfolio of personnel across sales, customer retention, and ITSM operations. This may include direct fiduciary ownership of a budget, with a documented history of presenting performance metrics, enduring strategies, and providing GO/FO/SES level executive briefings. Qualifying experience must show direct responsibility for driving an increase in customer consumption, a reduction in customer loss, and/or an improvement in measurable customer satisfaction metrics. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Education

There is no substitution of education for the qualifying experience at the GG-15 grade level.