Surgery Scheduler

Description

Job Summary

The Surgery Scheduler is responsible for all aspects of the surgical scheduling process, including surgeries, in-office procedures, follow up appointments and appropriate medical clearance.

Duties and Responsibilities

• •Schedules patients for surgery and completes necessary paperwork
• •Confirms patient demographics , surgery date and time and medical diagnosis
• •Reviews instructions with patients prior to surgeries, including medications, allergies, labs, health history, pre-op and post-op treatment plans
• •Gathers insurance information to confirm coverage and benefits
• •Ensures all paperwork is complete and on file for patients’ surgeries, including consent forms
• •Answers and responds to all incoming telephone inquiries regarding surgery
• •Schedules patients for follow-up appointments and other health assessments
• •Monitors surgery schedule and works directly with physicians to coordinate appointments
• •Coordinates medical clearance when necessary
• •Has regular and predictable attendance
• •Adheres to all Advanced Pain Care policies and procedures
• •Completes other duties as assigned

Knowledge, Skills and Abilities

• •Clear and precise communication
• •Accuracy and attention to detail
• •Effectively manages day by organizing and prioritizing
• •Applies tactful principles and practices of dealing with the public
• •Practices safety habits
• •Protects patient information and maintains confidentiality
• •Knowledge of general medical terminology, CPT codes, medical insurance and managed care
• •Knowledge of insurance verification and surgical procedures
• •Computer and EMR knowledge
• •Strong written and verbal communication skills
• •Excellent interpersonal/customer service skills
• •High degree of professionalism, tact and diplomacy
• •Works independently

Requirements

Qualifications

Requires a high school diploma or equivalent; one year of prior surgery scheduling experience in a healthcare setting highly preferred.

Knowledge of Electronic Medical Records, insurance verification, medical terminology and surgical procedures. Outstanding customer service and communication skills a must.

Working Conditions

Environmental Conditions:

Medical Office environment

Physical Conditions :

• •Must be able to work as scheduled- typically Monday thru Friday 8:00am-5:00pm
• •Must be able to sit and/or stand for prolonged period of time
• •Duties involve moving materials, weighing up to 30 lbs.
• •Required eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.

Supervision Reports to Scheduling Manager