Surgery Scheduler (Full-Time)

About Diana Health

Diana Health is a high-growth network of modern women's health practices. We are on a mission to set a new standard of care that inspires, empowers, and supports women to live healthier, more fulfilling lives. We partner directly with hospitals and align incentives across stakeholders using integrated care teams, smart technology, and a designed care experience that is good for clients and good for providers. The result is an individualized, comprehensive care program that puts women in the driver’s seat of their own health and provides them with the information and compassionate care they need to reach their health goals.

We are an interdisciplinary team joined together by our shared commitment to transform women’s health. Come join us!

Role Description

We are looking for a Surgery Scheduler who is passionate about creating a welcoming, seamless experience for our clients and care teams to ensure scheduling is complete, insurance details are researched and discussed, and clients are informed and prepared for their surgery procedure experience. The ideal candidate is outgoing, customer service and detail-oriented, organized, and is eager to tackle challenges with empathy and creativity.

What you’ll do

Act as the first line of communication for clients that are embarking on a surgical procedure journey

Meet with clients to help set them up with their upcoming surgery, providing clarity on the process and educating on what to expect, providing warm client interactions

Learn about clients needs and individualize communications based on those needs

Verify clients insurance benefits and help clients navigate their benefits and estimated costs as they prepare for the procedure

Introduce, document and collect on payment plan options for surgical procedures

Ensure paperwork, consents, and insurance information is collected and complete

Maintain strong communication with surgical clients over the course of their care

Be the surgery scheduling expert for the sites, supporting the providers and overarching care team for a seamless scheduling experience:

Ensure all incoming procedure orders are scheduled in a timely manner

Work with the various stakeholders (providers, hospital counterparts, ASC, etc) to make sure there are strong partnerships and support across the scheduling journey

Schedule pre-op and post-op visits, as needed

Ensure strong documentation across the journey, following standard operating procedures

Managing the procedure / surgery schedule:

You know the schedule front to back / inside and out, and can work through schedule efficiencies based on the flow of the day as well as client and provider needs

You anticipate schedule needs days and weeks in advance

Build relationships across sites you cover.

Qualifications

Bachelor's Degree preferred or High School Diploma/GED w/ 2+ years experience in a related field

Proficiency with Google Suite or Microsoft Office Products

Strong computer skills; preferred familiarity with EMRs

Tendency to organize and create structure in a fast-paced, dynamic environment

Attributes

You love interacting with people, practicing excellent communication and interpersonal skills

You are exceptional at managing many tasks

You focus on the details and are able to organize and prioritize them along the way

You obsess over growth and process improvement and love learning new tools, processes and systems to aid in continual improvement

You thrive in highly collaborative, fast-paced environments

Benefits

Competitive compensation

Competitive compensation

Health; dental & vision, with an HSA/FSA option

401(k) with employer match

Paid time off

Paid parental leave

Diana Health Culture

Having a growth mindset and striving for continuous learning and improvement

Positive, can do / how can I help attitude

Empathy for our team and our clients

Taking ownership and driving to results

Being scrappy and resourceful