Surveillance Operator - Full Time

Description

Primary Purpose:

The Surveillance Operator contributes to an environment of collaboration in which Surveillance supports partner departments in providing outstanding service to all guests. Providing both customers and employees with a fair, safe and secure experience by creating accountability to company policies and procedures as well as appropriate laws and regulations.

Principal Duties & Responsibilities

• •Operate various closed-circuit television (CCTV) technology to monitor and review casino activities, archive audio and video evidence and monitor the system for malfunctions.
• •Proactively monitor all casino areas and personnel to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft.
• •Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
• •Maintain and improve knowledge of rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development.
• •Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary.
• •Testify in court as a representative for the company as necessary.
• •Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee.
• •Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies.
• •Collaborate with leadership to maximize guest experience.

Requirements

Performs other job-related duties as requested

Proof of eligibility to work in the United States

Education

High School Diploma or GED Required

Work Experience

• •1+ Years of Prior Relevant Experience Required
• •1+ Years of Prior Relevant Experience Gaming and/or Surveillance experience Preferred

Additional Requirements

Previous experience working in a similar setting. Preferred

Knowledge, Skills and Abilities

• •Detailed knowledge of Slots, Race & Sports Book and Casino Cage procedures.
• •Knowledge of advantage play systems and cheating methods.
• •Detailed knowledge of local gaming regulations.
• •Proficient in basic math without use of a calculator.
• •Ability to distinguish colors.
• •Professional appearance and demeanor.
• •Excellent telephone etiquette and communication skills.
• •Excellent customer service skills.
• •Basic working knowledge of various computer technology and software to include Microsoft Office applications.
• •Effectively communicate in English, in both written and oral forms.