SVP, Site Reliability Engineering Lead, SRE & Governance, Group Technology

Role Summary

The SVP, Site Reliability Engineering (SRE), will lead and oversee the 24/7 infrastructure operations and reliability engineering function across critical platforms including Hypervisors (VPC, EPC, OPC), OpenShift , Windows, Databases, TWS, and Mainframe environments .

This role is responsible for driving resilience, scalability, automation, and operational excellence across hybrid cloud and on-premises environments, while ensuring alignment with business, risk, and regulatory expectations.

Key Responsibilities

Leadership & Governance

• •Lead and manage a distributed 24/7 SRE infrastructure team , including shift-based operations and command center functions
• •Define and execute the SRE strategy aligned to enterprise technology and business priorities
• •Establish strong governance across incident, problem, change, release, and capacity management
• •Drive SLA/SLO/SLI frameworks to ensure service reliability and performance targets

Infrastructure & Platform Ownership

• •Oversee end-to-end reliability of infrastructure platforms:
• •Cloud & Container : VPC, OpenShift, Kubernetes
• •Compute & Virtualization : Hypervisors (VMware/others), private cloud platforms
• •Enterprise Platforms : Windows, Unix/Linux, TWS, Mainframe, Databases

• •Ensure high availability, resilience, and disaster recovery readiness across all critical systems
• •Own infrastructure lifecycle including capacity planning, patching, upgrades, and decommissioning

Reliability Engineering & Automation

• •Champion SRE principles including error budgets, toil reduction, and automation-first mindset
• •Drive end-to-end observability strategy (monitoring, logging, tracing)
• •Lead initiatives to reduce MTTR, incident volume, and manual operational effort
• •Scale automation across deployment, patching, incident resolution, and self-healing capabilities

Operational Excellence

• •Ensure 24/7 monitoring, incident response, and recovery processes are robust and continuously improved
• •Lead major incident management and command bridge coordination for critical outages
• •Conduct RCA, trend analysis, and preventive engineering improvements
• •Embed ITIL best practices across service management processes

Risk, Compliance & Security

• •Identify infrastructure risks and drive proactive mitigation strategies
• •Ensure compliance with regulatory, audit, and internal security requirements
• •Partner with security teams on hardening, vulnerability management, and access controls

Stakeholder & Cross-Functional Collaboration

• •Collaborate with application, DevOps, security, architecture, and business teams to improve system reliability
• •Provide leadership in large-scale transformation programs (cloud adoption, infra modernization, SRE maturity)
• •Act as a key interface with senior management and external stakeholders

People & Talent Development

• •Build and develop a high-performing SRE organization across L1/L2/L3 layers
• •Drive fungibility, cross-skilling, and leadership development within the team
• •Mentor senior leaders and establish clear career progression frameworks

Requirements

Experience

• •18+ years of experience in IT infrastructure, SRE, or production operations
• •Proven leadership in managing large-scale 24/7 infrastructure teams in banking/financial services
• •Strong experience in hybrid cloud, data center, and enterprise platforms

Technical Expertise

• •Deep expertise in:
• •Cloud platforms (private/public cloud architectures)
• •Container platforms (OpenShift/Kubernetes)
• •Hypervisors & virtualization technologies
• •Operating systems (Windows, Linux/Unix)
• •Databases (MariaDB, Postgres, MSSQL, Redis, DB2)
• •Enterprise scheduling & legacy systems (TWS, Mainframe)

Strong understanding of DevOps, CI/CD, and infrastructure as code

Leadership & Functional Skills

• •Strong strategic thinking with ability to translate business goals into technology outcomes
• •Excellent incident leadership and crisis management skills
• •Proven track record of driving automation and operational transformation
• •Strong stakeholder management and executive communication skills

Other Skills

• •Expertise in ITIL / Service Management frameworks
• •Strong analytical, problem-solving, and decision-making capabilities
• •Ability to manage high-pressure situations and multiple priorities

Key Success Metrics (Optional for your slide/JD refinement)

• •Infrastructure availability (SLA/SLO adherence)
• •Reduction in MTTR / incident volume
• •Automation coverage & reduction in manual toil
• •Capacity utilization and cost optimization
• •Audit and compliance adherence

Location:

DBS Asia Hub

Job:

Technology

Schedule:

Regular

Employee Status:

Full time