SWIFT Client Services Lead (m/w/d)

We are seeking a Swift Client Services Lead to oversee the smooth and secure operation of Broadridge’s global SWIFT Service Bureau while leading a high‑performing client services and technical support team.

This role combines leadership, client engagement, and deep technical knowledge to ensure operational excellence and drive the strategic evolution of our SWIFT services.

## Responsibilities:

• •Lead, coach, and develop the Swift Client Services team, fostering accountability, collaboration, and continuous improvement.
• •Oversee day‑to‑day operations of SWIFT interfaces (Alliance Access, Alliance Gateway, SWIFT Web Platform) to ensure global stability and SLA compliance.
• •Manage client support operations, including 2nd‑level support, incident resolution, and clear communication with global financial institutions.
• •Drive and coordinate technical migrations, platform enhancements, process optimizations, and other global initiatives.
• •Lead complex incident and problem management activities, including root cause analysis and implementation of preventive measures.
• •Collaborate with internal teams, clients, vendors, and partners throughout the entire incident and service lifecycle.
• •Represent the SWIFT Service Bureau in broader modernization and strategic planning initiatives; contribute to automation and process improvement.
• •Participate in an on‑call rotation to maintain service continuity for mission‑critical operations.

Qualifications:

• •Degree in Information Technology, Computer Science, Business Informatics, or an equivalent field.
• •Proven leadership experience managing teams or leading operational support functions.
• •Strong hands-on experience with SWIFT infrastructure (Alliance Access, Alliance Gateway, SWIFT Web Platform), along with a solid understanding of SWIFT network architecture, messaging standards, and security concepts.
• •Swift Certified Connectivity Expert (Service Bureau Specialist)
• •Familiarity with cybersecurity, compliance, and data protection standards in financial services.
• •Experience with international payments, cash management, or securities workflows.
• •Proficiency in managing complex incidents, changes, and problems within an SLA‑driven environment.
• •Strong analytical, communication, and stakeholder management skills.
• •Fluency in German and English.
• •Work authorization for Germany.

## Preferred Qualifications:

• •5–7 years of experience in the insurance or mutual fund industry.
• •Proficiency in Microsoft Word, Excel, and PowerPoint.
• •Certifications in leadership, ITIL, project management (PMP, PRINCE2, Agile), or financial messaging systems.
• •Experience with automation tools, scripting, or continuous improvement initiatives.
• •Background working in a global or service‑bureau environment or a matrixed organization.
• •Experience with vendor or partner management, including service‑level oversight.