SWITCHBOARD OPERATOR (3:00pm - 11:00PM)

Description

• Position Summary:
• The Telephone/Switchboard Operator provides 24/7 telecommunications and emergency call support for a VA Medical Center and affiliated clinics. This position plays a critical role in patient care, safety, and emergency response operations.

• Essential Duties and Responsibilities:
• •Answer all incoming internal and external calls promptly and professionally
• •Operate computerized switchboard and paging systems
• •Route patient, staff, and public inquiries appropriately
• •Respond to emergency calls, alarms, disaster codes, and 911 notifications
• •Announce emergency codes using public address and paging systems
• •Maintain call logs, incident records, and ward information
• •Assist callers with placing outgoing calls
• •Monitor alarm systems and emergency communication equipment
• •Provide calm, professional service to distressed or difficult callers
• •Use Microsoft Outlook, Word, and Excel for reporting
• •Comply with HIPAA, VA policies, and security requirements

Requirements

• Required Qualifications:
• •High school diploma or Associated Degree
• •1–2 years of call center or telephone operator experience
• •Medical terminology knowledge preferred
• •Strong communication and customer service skills
• •Ability to pass background check and security clearance
• •HIPAA and VA training required (provided)

• Work Environment:
• •On-site medical facility
• •Rotating shifts; no permanent shift assignments
• •VA-provided equipment