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116508 Innovation At Work

SWITCHBOARD OPERATOR (3:00pm - 11:00PM) Part Time

Philadelphia, PA

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hirly's read of this role

Seniority
Mid level
Country
US
Work mode
On-site / unstated
First seen by hirly
23 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Description

  • Position Summary:
  • The Telephone/Switchboard Operator provides 24/7 telecommunications and emergency call support for a VA Medical Center and affiliated clinics. This position plays a critical role in patient care, safety, and emergency response operations.
  • Essential Duties and Responsibilities:
  • Answer all incoming internal and external calls promptly and professionally
  • Operate computerized switchboard and paging systems
  • Route patient, staff, and public inquiries appropriately
  • Respond to emergency calls, alarms, disaster codes, and 911 notifications
  • Announce emergency codes using public address and paging systems
  • Maintain call logs, incident records, and ward information
  • Assist callers with placing outgoing calls
  • Monitor alarm systems and emergency communication equipment
  • Provide calm, professional service to distressed or difficult callers
  • Use Microsoft Outlook, Word, and Excel for reporting
  • Comply with HIPAA, VA policies, and security requirements

Requirements

  • Required Qualifications:
  • High school diploma or Associated Degree
  • 1–2 years of call center or telephone operator experience
  • Medical terminology knowledge preferred
  • Strong communication and customer service skills
  • Ability to pass background check and security clearance
  • HIPAA and VA training required (provided)
  • Work Environment:
  • On-site medical facility
  • Rotating shifts; no permanent shift assignments
  • VA-provided equipment
Original posting on 116508 Innovation At Work's site ↗

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