Systems Admin Engineer II (Egypt)

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

System Administrator I (Practice IT)

Dandy is transforming the massive ($200B) but antiquated dental industry. Backed by some of the world's leading venture capital investors, we are on an ambitious mission to integrate and simplify every function of the dental practice through technology. By building the operating system for every dental office in America, Dandy is empowering dentists with technology, innovation, and world-class support to achieve more for their practice, their people, and their patients.

About the Role

The Systems Administrator I serves as the frontline guardian of IT integrity for our Practices, ensuring the technology supporting our customers' daily operations is consistently stable, secure, and optimized. This role requires a blend of hands-on L2 technical troubleshooting and a proactive focus on automation and comprehensive documentation, all aimed at delivering a reliable and seamless technical experience for every practice we support.

What You'll Do

Assist in the installation, configuration, and maintenance of computer hardware, software, and peripherals

Troubleshoot and resolve technical issues related to network, server, and workstation systems, and cloud systems

Monitor system performance and ensure the availability and reliability of all IT systems

Create documentation that enables fulfillment and CX teams to provision and troubleshoot customer hardware and software.

Provide technical support to end-users, including remote support

Assist with IT projects and initiatives as needed

Stay up-to-date with emerging trends and technologies in the field of IT

Participate in an on-call rotation for after-hours support and incident response

On-site office support to be provided two to three days per week, with additional support available as needed

What We're Looking For

3+ years of professional experience working in an IT role

Knowledge of network protocols and technologies, including TCP/IP, DNS, DHCP, VPN, and VLANs

Familiarity with Microsoft Windows Server, InTune and Active Directory, and Google Workspace

Experience with Windows operating systems and hardware

Strong problem-solving and analytical skills

Excellent communication and interpersonal skills

Ability to work independently and as part of a team

Bonus Points For

Experience providing IT support in the dental or medical field.

Experiencing working with 3Shape, iTero, Alliedstar, or Medit

Relevant industry certifications, such as CompTIA A+, Network+, or Microsoft MCP

Experience with cloud computing platforms, such as AWS, Azure, GCP

Experience with Asset Management

Experience with automation systems, like Better Cloud and Zapier

Familiarity with scripting languages, such as PowerShell, Bash, Python

Understanding of ITIL principles and best practices

Bachelor's degree in Computer Science, Information Technology, or a related field

Experience supporting customers abroad in Europe and Asia

Req ID: J-1254

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, citizenship or immigration status, or any other legally protected characteristics.

Dandy also fully complies with the Americans with Disabilities Act (ADA). We are dedicated to embracing challenges and creating an accessible, inclusive workplace for all individuals. If you require any accommodations for your interview or have any questions beforehand, rest assured that we will do everything we can to meet your needs. Visit Dandy Careers for more!

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