Systems Analyst

Job Description:

At Dave & Buster's, this role supports and configures Store Operations IT systems using established standards and procedures, with guidance for unfamiliar, high-risk, or cross-system work.

You will be outstanding in this role if

• •You build platform and domain knowledge while working within defined procedures and review controls.
• •You demonstrate accuracy, reliability, service orientation, learning, and sound escalation.
• •You communicate clearly and collaborate across business and technology teams.

Day in the life

• •Complete assigned configuration, data maintenance, testing, validation, and documentation.
• •Resolve known support issues, gather evidence, and escalate appropriately.
• •Maintain accurate change, configuration, issue, control, and procedure records.
• •Participate in releases, deployments, audits, upgrades, and user acceptance.
• •Follow approved configuration, access, security, and change controls for assigned POS, payments, ordering, and amusement applications.
• •Coordinate configuration accuracy, release impacts, and service restoration with business stakeholders, IT partners, and vendors.
• •Configure and validate menu items, pricing tiers, POS screens, kitchen routing, and related business data as assigned; audit accuracy and resolve discrepancies.
• •Support store deployments, workstation and payment-device validation, implementation readiness, and stabilization within the role's scope.
• •Perform other duties and responsibilities as assigned.

Education Experience and Required Skills

• •Strong analysis, troubleshooting, documentation, and collaboration; equivalent education, technical training, certification, and experience are accepted.
• •Demonstrated application configuration, incident analysis, testing, change control, and documentation skills at the scope described above.
• •Hospitality, entertainment, POS, or payments experience preferred; Oracle Hospitality Simphony experience valuable for POS assignments.

WHAT’S IN IT FOR ME?:

Dave & Buster’s / Main Event is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.

• •Exclusive discounts on food and games at D&B & Main Event.
• •Paid Time Off (PTO) that increases with tenure.
• •11 Company Holidays (Including your Birthday) & 2 Floating Holidays per year.
• •Medical, dental, vision and voluntary benefits Part Time/Full Time benefits available Sub Benefits:Livongo, SurgeryPlus, and Telehealth benefits
• •401k with company match following 6 months of employment.
• •Buster’s Legacy Fund (Support Team Members during difficult Times)
• •Employee Assistance Program (EAP) Offerings.
• •Work out facility on-site.
• •Employee Power Card | Free Video Games.

We work hard, play hard and have FUN!

Salary Range:

67000 -

90000

We are an equal opportunity employer and participate in E-Verify in states where required.