Systems Analyst II (IND)

Position Title:

Systems Analyst II (IND)

Job Family:

BSP > Business Support

Shift:

Job Description:

ABOUT ELEVANCE HEALTH

Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 112 million lives across 14 states.

A regular in Fortune 500 list, Elevance Health ranked 20 in 2022. Gail Boudreaux, President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list.

ABOUT CARELONCARELON

Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system.

Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.

Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient.

OUR MISSION & VALUES

Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.

Our Values: Leadership | Community | Integrity | Agility | Diversity

JOB POSITION

Carelon Global Solutions India is seeking for Sr Systems Engineer I/Application Re-packager professionals who provide technical support to users. As a Senior Application Repackaging Engineer, they should lead end-to-end application packaging, modernization, and deployment processes across our enterprise environment. The ideal candidate will have deep technical expertise in MSI/MSIX packaging, App-V, application testing, and deployment.

JOB RESPONSIBILITY

Provide technical assistance to the applications by performing the following duties:

PC Vulnerability Remediation Support Services (Physical & Virtual Endpoints)

Overview

We are seeking to engage focused exclusively on remediation of PC vulnerabilities across both physical and virtual Windows endpoints. The primary objective is to reduce the organization’s vulnerability exposure identified through Qualys vulnerability scanning by remediating vulnerable applications, configurations, and endpoint-related risks.

These resources will work closely with Endpoint Engineering, SCCM/MECM, Nexthink, Security, and application owners to identify, coordinate, remediate, and track vulnerabilities at scale.

Scope of Work

1. Vulnerability Remediation Activities

The contractors will be responsible for identifying and remediating vulnerabilities affecting Windows-based PCs and virtual desktops.

Activities include:

Review and analyze Qualys vulnerability findings

Identify vulnerable software, applications, browser plugins, and configurations

Determine appropriate remediation methods including:

o Software removal

o Software patching/upgrading

o Configuration changes

o Registry modifications

o Application replacements where applicable

Validate successful remediation after implementation

2. Endpoint Remediation Execution

Small-Scale / Individual Remediation

Remediate vulnerabilities directly on individual PCs when limited systems are impacted

Troubleshoot application or remediation failures

Coordinate directly with end users when required

Large-Scale / Enterprise Remediation

When vulnerabilities impact larger groups of systems:

Partner with SCCM/MECM teams to deploy remediation packages

Partner with Nexthink teams for targeting, visibility, automation, and remediation tracking

Coordinate remediation campaigns across enterprise device populations

Assist with deployment validation and remediation reporting

3. Coordination & Communication

Strong communication and coordination skills are critical for this engagement.

Responsibilities include:

Working directly with:

o Application owners

o Security teams

o Endpoint engineering teams

o Infrastructure support teams

o End users where needed

Providing clear and professional communication via:

o Email

o Microsoft Teams

o Meetings/calls

Coordinating remediation windows and validation activities

4. Reporting & Progress Tracking

Will be expected to provide ongoing visibility into remediation progress.

Deliverables include:

Weekly status updates including:

o Vulnerabilities remediated

o Systems remediated

o Current blockers/issues

o Planned work for upcoming week

Monthly remediation metrics and trending

Forecasting/projections for:

o Weekly remediation capacity

o Monthly remediation completion estimates

Documentation of recurring remediation procedures and lessons learned

Required Skill Sets

Technical Skills

Required

Strong Windows PC support and engineering experience

Deep understanding of Windows Operating Systems:

o Windows 10

o Windows 11

o Virtual desktop environments

Experience with enterprise endpoint remediation

Experience interpreting vulnerability scan results (Qualys preferred)

Strong knowledge of:

o PC software installation/removal

o Application patching/upgrading

o Software troubleshooting

o Windows configuration management

Experience with SCCM/MECM deployments and remediation coordination

Experience working with Nexthink or similar endpoint analytics/remediation platforms

Ability to research vulnerabilities and determine remediation strategies independently

Preferred

Experience with:

o PowerShell scripting

o Application packaging

o Endpoint security tools

o Vulnerability management platforms

o VDI environments

Soft Skills & Professional Expectations

Communication Skills

The ideal resources must possess:

Strong verbal communication skills

Strong written communication skills

Ability to communicate effectively with technical and non-technical users

Ability to coordinate with application owners and support teams professionally

Work Style

Resources should demonstrate:

Ability to work independently with minimal oversight

Strong organizational and prioritization skills

Attention to detail

Strong troubleshooting and analytical skills

Ability to manage multiple remediation efforts simultaneously

QUALIFICATION

Bachelors’ or Masters’ is Computer Science/ IT or equivalent.

EXPERIENCE

Systems Analyst II more than 3 Years in IT.

SKILLS AND COMPETENCIES

Strong knowledge of: