Systems Engineer II

What this Job Entails:

The Systems Engineer II provides remote technical support for endpoint

engineering, Microsoft 365 administration, and identity lifecycle

management, extending coverage for a broader IT team responsible for

end-user computing infrastructure, including hardware, software, mobile

device management, and system architecture. This role works 8x5 with

overlap into US business hours to ensure continuity with the onsite team.

Scope:

• •Applies company policies and procedures to resolve a variety of issues
• •Works on problems of moderate scope
• •Receives general instructions on routine work and detailed instructions on new projects

Your Roles and Responsibilities:

• •Provide remote 8x5 coverage (with morning overlap into US business hours) for endpoint engineering, M365 administration, and identity lifecycle tasks
• •Handle remote-resolvable Level 2 tasks: complex OS and application troubleshooting, endpoint policy enforcement, and MDM configuration (Intune, Jamf)
• •Administer Microsoft 365 workloads including Exchange, Teams, SharePoint, and OneDrive; support licensing and reconciliation
• •Support AD/Entra ID user, group, and access provisioning as part of joiner-mover-leaver (JML) identity workflows
• •Monitor ITSM alerts and support VDI operations, patch management, and endpoint security compliance
• •Maintain CMDB and asset lifecycle accuracy for remotely managed systems
• •Contribute to automation initiatives that reduce manual, repetitive engineering tasks
• •Maintain and improve documentation and knowledge base standards for owned processes and recurring issues
• •Escalate issues requiring hands-on/deskside intervention to the onsite L2 engineer or Tier 1 support, providing full diagnostic context at handoff
• •Receive escalations from Tier 1 support and lead problem management for unresolved remote-resolvable tickets
• •Implement and enforce best practices for system security, endpoint policy, and data backups
• •Anticipate potential issues or bottlenecks and identify possible solutions
• •Communicate effectively with onsite engineers, IT support staff, and shared-services/foundation counterparts to ensure smooth handoffs
• •Liaise with vendors as needed and keep relevant stakeholders up to date with developments
• •Contribute to GxP-aware change control and documentation practices for regulated systems
• •Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• •Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience
• •Builds productive internal and external working relationships
• •Exercises judgment within defined procedures and practices to determine appropriate action
• •Experience with endpoint management, M365 administration, and identity platforms (AD/Entra ID)
• •Knowledge and understanding of the definition and traceability of system requirements
• •Experience in the implementation of system requirements verification methods
• •Experience in the planning of system test activities
• •Strong presentation and organizational skills
• •Effective written and oral communication skills
• •Mental ability to perform engineering problem solving and analytical tasks
• •Able to work under project deadlines and associated cost and schedule constraints
• •Comfortable working a shift with overlap into US business hours

Preferred Qualifications:

• •MD-102 (Modern Desktop Administrator), MS-700 (Teams Administrator), AZ-104 (Azure Administrator), or SC-300 (Identity and Access Administrator)
• •Jamf Certified Associate or Professional (for macOS environments) - ITIL 4 Foundations
• •- Experience in regulated (GxP, financial services, or life sciences) environments, including change management for validated systems

Physical Demand & Work Environment:

• •Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• •Must have the ability to move from place to place within an office environment
• •Must be able to use a computer
• •Must have the ability to communicate effectively
• •Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
• •Shift schedule includes overlap into US business hours