Systems & Infrastructure Specialist

Agency

State Bureau of Investigation

Division

Information , Support Services

Job Classification Title

Systems Administrator II (NS)

Position Number

60010640

Grade

DT09

About Us

The State Bureau of Investigation’s mission is to serve Sheriffs, Police Chiefs, and District Attorneys as well as State and Federal partners, by investigating crimes and providing technical assistance in order to increase public safety for the citizens of the state of North Carolina. The SBI does so by conducting criminal investigations of allegations in areas of jurisdiction including narcotics, arson, election laws, misuse of state property, environmental crimes, human trafficking, child sexual abuse in day care centers, and threats made against public officials. The SBI provides support to local agencies related to computer crime investigations, use of force investigations, deaths in custody, crime scenes, financial crimes, missing and endangered persons, public corruption, cold cases, K9, special response team, bomb squad, and air wing. The SBI serves as North Carolina's repository of information on criminal history records, fingerprint identification, expungements, sex offender registry, and concealed handgun permits. The SBI manages the North Carolina Information Sharing and Analysis Center (ISAAC), which is the fusion center for the state of North Carolina, as well as the Behavioral Threat Assessment Unit, which assesses and manages threats of mass violence.

Description of Work

The North Carolina State Bureau of Investigation (SBI) is searching for a highly skilled and innovative IT professional to serve as a Systems and Infrastructure Specialist and play a critical role in supporting the agency's complex enterprise technology infrastructure.

Reporting to the IT Server Group Manager, this position serves as the Systems and Infrastructure Specialist responsible for the hands-on engineering, optimization, and operational stability of the SBI's complex and dynamic enterprise systems and software infrastructure. Working closely with IT leadership to implement architectural strategies, this position performs high-level troubleshooting, capacity planning, and proactive performance tuning of core operating systems and communications software.

This position is distinguished by its focus on developing innovative solutions for interfacing evolving software products and mitigating user impact during system changes. While carrying no direct supervisory duties, the role plays a key technical leadership role in managing system upgrade lifecycles, testing configurations, and ensuring day-to-day operational support meets the agency's rigorous performance requirements.

• Key Responsibilities include but are not limited to:
• - Working with enterprise infrastructure technologies, including VMware vSphere, Windows Server, Active Directory, and Microsoft 365, to administer, maintain, troubleshoot, and support enterprise systems and services.
• - Designing and implementing VMware vSphere virtual infrastructure solutions, including ESXi hosts, vCenter, clusters, virtual networking, storage, high availability, and resource allocation to support enterprise workloads.
• - Creating and maintaining virtual machines, server configurations, infrastructure services, and system resources while managing provisioning, configuration, and lifecycle operations across virtualized environments.
• - Utilizing Microsoft 365 tenant administration tools to manage and support Exchange Online, SharePoint Online, OneDrive, Teams, Microsoft Entra ID, user accounts, licensing, permissions, authentication, and tenant configurations.
• - Developing technical standards, PowerShell automation, system documentation, operational procedures, and infrastructure improvements to enhance efficiency, security, and service reliability.
• - Coordinating infrastructure maintenance, VMware and Windows Server upgrades, Microsoft 365 service changes, patch management, vulnerability remediation, and technical support activities across IT teams.

• Position/Physical Requirements:
• - Must be a U.S. citizen due to security requirements for accessing SBI applications to which the person in this position must have access.
• - Once new employee is acclimated he or she will go into rotation for on-call after hours.
• - Must reside within 1 hour of the SBI’s main campus at 3320 Garner Road, Raleigh, NC to support on-call responsibilities and emergency response needs.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $81,504 - $97,074

Salary will be based on relevant qualifications, internal equity, and budgetary considerations for the advertised position.

IMPORTANT NOTE: This posting closes at 11:59:59 PM the night BEFORE the End Date listed.

The Minimum Education and Experience (E&E) is REQUIRED to qualify for this position. Management also prefers:

• •Considerable knowledge of enterprise IT infrastructure, including multi-user computer systems, virtualized environments (VMware vCenter/ESXi), storage area networks (SAN), data center hardware, and enterprise software platforms such as Microsoft 365, Exchange, and Varonis.
• •Considerable knowledge of system administration, performance optimization, and disaster recovery, including system dependencies, network communications, root-cause analysis, capacity planning, performance monitoring, and recovery solutions (SRM, RecoverPoint, Commvault) to support 24x7x365 system availability.
• •Demonstrated experience implementing and maintaining complex enterprise systems, including translating infrastructure architectural strategies into operational configurations, managing technical upgrades, troubleshooting system issues, and minimizing operational disruptions.

Demonstrated ability to communicate effectively and collaborate across technical teams, including documenting technical procedures, coordinating system changes, and establishing effective working relationships with internal stakeholders, application owners, and external vendors.

This is a full-time position (40 hours per week) with Benefits .

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Selected candidates will undergo and must successfully complete a comprehensive background investigation which includes: pre-employment polygraph examination; credit and arrest checks; interviews with associates, personal and business references; verification interviews of employers; verification of education achievement; medical examination; urinalysis drug screening; submission of fingerprints.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in computer science, or an IT related field or a closely related field from an appropriately accredited institution, AND three years of progressive experience in systems software programming;

OR

Associate degree in computer science, or an IT related field or a closely related field from an appropriately accredited institution, AND four years of progressive experience in systems software programming;

OR

Equivalent combination of education and experience.

The North Carolina State Bureau of Investigation (SBI) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. SBI supports pay equity for women, es