Teacher Membership Specialist

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join the Membership Services team. The ideal candidate will enjoy working with customers and responding to incoming inquiries. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of independent projects.

As a Teacher Membership Specialist, you’ll be supporting schools and educators by responding to questions, solving problems, and ensuring they have an exceptional experience with us. You are someone who is passionate about and dedicated to providing the highest quality of service to our growing customer base.

This position requires you to be in our Raleigh, NC, area office.

WHAT YOU'LL BE DOING

Perform tasks related to sales support such as handling inbound trial and small quote requests, answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce

Respond to membership questions and assist customers with account purchases, upgrades, renewals, and inquiries

Effectively communicate key product features and benefits to customers via email and phone

Receive and assist with purchase orders, credit cards payments and checks

Provide exceptional customer service to current and prospective customers

Support IXL classroom and school site license accounts

WHAT WE'RE LOOKING FOR

Bachelor’s Degree

1-2 years experience in customer service, sales or educational organization. Any K-12 classroom experience is a plus

Comfortable with technology and passionate about bringing technology into the classroom

Energetic, positive person who works well independently and as part of a team

Strong written and oral communication skills

Prior experience with phone systems and communication via email

Detail-oriented and exceptionally organized

Exceptional critical thinking, research, and problem-solving skills

ABOUT IXL LEARNING

IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:

1 in 4 students in the United States uses IXL.com

Rosetta Stone provides an immersive learning experience for 25 languages

Wyzant is the nation's largest community of tutors, covering 300+ subjects

Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources

Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.

At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.