Team Lead, Collections

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Team Lead, Collections based in Canada.

This is an exciting opportunity to lead a frontline collections team within a fast-growing financial services environment. As Team Lead, you will oversee specialists managing delinquent credit card and retail banking accounts, balancing recovery performance with fair, empathetic client experiences. Working at the intersection of Client Experience, Credit Risk, and Compliance, you will drive operational performance while ensuring all collection activities meet applicable Canadian regulations. You will also manage relationships with external collection agency partners, aligning workflows and quality standards across the entire collections lifecycle. Through data-driven decisions, process improvements, and hands-on coaching, you will help strengthen recovery outcomes while supporting clients through challenging financial situations.