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Clirnet

Team Lead - Outbound Calling

Kolkata, India

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hirly's read of this role

Seniority
Lead / management
Country
IN
Work mode
On-site / unstated
First seen by hirly
23 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Key Responsibilities

  • Lead, manage, and monitor the day-to-day performance of the telecalling team.
  • Allocate calling tasks and ensure achievement of daily, weekly, and monthly targets.
  • Monitor calls, follow-ups, conversions, registrations, and overall team productivity.
  • Conduct regular call audits and provide feedback/coaching to improve call quality.
  • Train new team members on calling processes, scripts, CRM usage, and communication standards.
  • Handle escalations and support the team in resolving customer/doctor queries.
  • Prepare and maintain daily/weekly MIS and performance reports.

Required Experience

  • 2–5 years of experience in telecalling/team handling , preferably in healthcare, doctor engagement, customer engagement, lead generation, or similar processes.
  • Hands-on experience in outbound calling, follow-ups, lead management, conversion, database management, and team performance tracking .
  • Prior experience managing a team of tele calling is mandatory.

Key Skills

  • Bilingual communication skills are mandatory (Tamil, Telegu, Kannada, Malayalam (Preferred)
  • Excellent verbal communication and interpersonal skills.
  • Target-oriented and result-driven approach.
  • Good convincing, negotiation, and objection-handling skills.
Original posting on Clirnet's site ↗

Listed on hirly, a job board. hirly is not the employer: Clirnet is hiring for this role.

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