Team Lead - Quality E&M

Job Family :

• Coding Quality OP (India)
• Travel Required :

• None
• Clearance Required :

None

What You Will Do :

• •Monitors, directs and evaluates coding production on a daily basis. Ensures that daily schedules are met and communicates with US Operational Manager and Coding Operations if situations occur that hinder meeting deadlines. If system issues or other emergencies delay coding, implements measures/schedules to return to established coding schedules at the earliest possible time.
• •Identifies day-to-day operational priorities and other work flow issues; adjusts coders, and other staff as necessary to ensure a constant flow of work so that delivery schedules are met, while respecting other parameters, such as login usage and quality/compliance considerations.
• •Emphasizes productivity goals and takes action to ensure effective and efficient use of staff is maintained. Creatively plans for allocation of extra capacity for backlog coding.
• •Tracks performance to ensure that staff is performing in alignment with the expectations of our clients.
• •Responds to and ensures that the acknowledgement mail on daily updates is sent to US. Ensures client mails are promptly responded to.
• •Codes actively alongside their team to stay abreast of all coding guidelines and processes.
• •Helps to coordinate and follow through on the training plans for adding new trainees onto an account.
• •Guideline updates – Co-ordinate with the QA staff to ensure that the update is understood by the coders.

What You Will Need :

• •Minimum Experience: 5+ year experience.
• •Must be a graduate.
• •Good analytic skills and expertise to be proficient in accurately coding medical records utilizing ICD-9-CM and CPT conventions especially emergency room coding. CPC Certified.
• •Strong ability to interpret medical records of the patients in different specialties.
• •Ability to communicate, have excellent interpersonal, listening skills and organizational skills.
• •Can work in toughest of conditions, able to handle diverse clients.
• •Able to work under pressure and deliver expected daily productivity targets.
• •Ability to work with speed and accuracy.

What Would Be Nice To Have :

• •Experience working in multiple specialties like E/M, ED, Denials
• •Prior experience in handling client communication or audits
• •Exposure to US Healthcare RCM process
• •Proficiency in coding platforms or tools
• •Ability to train or mentor Junior coders
• •Basic understanding of compliance and HIPAA regulations

About Guidehouse India

At Guidehouse India, we’re redefining what’s possible by creating opportunities that change lives. Guidehouse is a global professional services firm that delivers advisory, technology, and managed services to clients across both the commercial and public sectors. Our teams turn bold ideas into solutions that transform industries, strengthen communities, and drive meaningful impact worldwide.

Across our Chennai, Trivandrum, and Gurugram locations, you’ll find opportunities where your passion and curiosity help shape what comes next. With cutting edge benefits, innovative learning and development programs, and a people first culture, we empower our people to lead with purpose.

We continue to expand our teams and capabilities across India, investing in state-of-the-art offices and high impact work. Here, you’ll collaborate with experts from around the world, build deep expertise, explore new domains, and accelerate your professional growth while making a real impact.

What We Offer

At Guidehouse India, we are committed to supporting the well-being of our people and their families at every stage of life. We offer competitive compensation and a comprehensive benefits package designed to help you thrive both inside and outside the workplace.

Our benefits include resources such as in house physician consultations, nutritious food options at the workplace, and confidential counseling through our Employee Assistance Program, along with other wellness focused offerings that support your overall well being.

Our comprehensive learning and development programs ensure you’re continuously upskilled and ready to tackle what’s next, so you can shape your own career path while contributing to meaningful, purpose driven work.

Important Fraud Notice

All official recruitment communications from Guidehouse will come from email addresses ending in @guidehouse.com or @myworkday.com. Guidehouse never charges fees, requests money transfers, or collects payments from educational institutions for recruitment events. Please do not share banking or personal financial information with anyone claiming to represent Guidehouse for hiring purposes.

Contact Us

If you have visited our website to explore career opportunities or to apply for a position and have questions, please contact the Guidehouse Recruiting team at IndiaRecruiting@guidehouse.com. All information you provide will be kept confidential and used only as required to support the recruitment process.

To learn more about Guidehouse in India, visit www.guidehouse.com/india.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.