Team Lead, VFMP Patient Program

Job Title

Team Lead, VFMP Patient Program

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Administration, Level A

Job Family Group

Staff - Non Union

Department

Patient Programs | Medical Undergraduate | Faculty of Medicine

Compensation Range

$6,143.67 - $8,830.25 CAD Monthly The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Job End Date

Ongoing

Posting End Date

November 10, 2026

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

This is an in-person, public-facing operational role requiring regular interaction with students, faculty, staff, and the public.

Applications without a cover letter will not be considered.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Description

As UBC’s MD Undergraduate Program (MDUP) expands and evolves in its approach to educational delivery across the province and within the Vancouver Fraser Medical Program (VFMP), it is essential that learners within the Program have access to experiences and training environments where they can engage in practical skills-development in collaboration with partners who are representative of those community members the students will serve in clinical practice. This includes engaging with community partners who represent and express diverse gender and cultural identities, as well as lived experiences present within urban, rural and Indigenous communities across the region.

The VFMP Patient Programs portfolio is an essential and collaborative unit that engages community partners who have a desire to participate in, and inform, the future of medical education and patient engagement in the region. This role will support the alignment of best practices in the delivery of a respectful and intersectional community-patient engagement program that aligns with the vision and pillars outlined in the Faculty of Medicine Strategic Plan, especially as related to respectful and outstanding community collaboration, commitment to accessibility, continuous improvement and innovative practice in medical education delivery.

The Medical Undergraduate Degree Program (MDUP) within the University of British Columbia’s Faculty of Medicine is delivered in partnership with the University of British Columbia Vancouver and Okanagan campuses (UBCV and UBCO), the University of Northern British Columbia (UNBC) and the University of Victoria (UVic) and in close collaboration with the Health Authorities through the province.

Job Summary

The Team Lead, VFMP Patient Programs is responsible for managing the operational, partner engagement and administrative aspects required to deliver the Patient Program associated activities required for the Vancouver Fraser Medical Program, which includes teaching sessions, clinical assessments and operations and staffing for curriculum delivery. The Team Lead manages the day-to-day operations of the VFMP Patient Program and works as a liaison between the Patient Program Manager, the Senior Program Assistants, community partner trainers and contractors to facilitate team development and ensure successful program delivery in the VFMP.

The Patient Program portfolio specializes in the recruitment, educational training, and support of Standardized Patients (SPs), Clinical Teaching Associates (CTAs) and Volunteer Patients (VPs). A Standardized Patient (SP) is a healthy individual trained to portray a clinical problem or situation for the purpose of testing or teaching specific skills in the field of health care professionals. CTAs are individuals who are trained to support learning and instruction for Breast/Chest and Pelvic Exam, Genitourinary, and Prostate Exam. VPs participate “as themselves” to help medical students develop their skills and approach to patient interviewing and medical history-taking during the learner’s pre-clinical years.

The Team lead role is critical in ensuring the delivery of effective plans, policies and procedures follow the Provincial Patient Program guidelines, and the training and engagement of community partner work with the VFMP MDUP is ethical, trauma-informed and respectful, especially as related to sexualized violence prevention and response.

This position is based at the Gordon and Leslie Diamond Health Care Centre - 2nd floor, DHCC 2775 Laurel Street and will require travel to other teaching sites within the lower mainland, when appropriate. This position will require availability to work flexible hours to accommodate early morning or late day teaching sessions and/or meetings, including weekends. This position requires a broad and extensive knowledge of University policies and the operational needs of the MD Undergraduate program.

Organizational Status

The Team Lead, VFMP Patient Program reports to the VFMP Patient Program Manager with a dotted line to the Provincial Patient Program Manager for all functional work tasks that must align provincially. Liaises closely with VFMP Course Directors, Curriculum managers, the Provincial Learner Assessment Team and Patient Program colleagues across the province. Manages the VFMP Patient Program team and interacts with VFMP faculty members, patients and program staff in the Dean's Office and other departments.

Work Performed

Manages the day-to-day operations of the VFMP Patient Program portfolio/projects, ensuring that all deliverables meet required provincial standards and UBC HR guidelines, risk management processes and financial obligations.

Develops and implements all operational aspects to ensure Standardized Patients (SP), Clinical Teaching Associates (CTA) and Volunteer Patients (VP) meet the hiring requirements for the VFMP teaching sessions, clinical assessments and admissions interviews, and associate portfolio work.

Develops, recommends, and implements new policies and procedures in collaboration with the VFMP Patient Program Manager.

Responsible for the administrative implementation of new contractor training, recruitment and support of SP, VPs, and CTAs including facilitating workshops, zoom sessions, regular meetings and feedback gathering to support program accountability and risk mitigation.

Manages and leads multiple, concurrent work assignments that impact administrative and staffing logistics operations within the portfolio including: case reviews, , the informed design and implementation of VFMP Patient Program training plans, Canvas updates, web development, documentation, continuous improvement and implementation.

Oversees the database management of the VFMP SPs, CTAs, and VPS and follows UBC best practices in data management, security, privacy and FIPPA considerations.

Creates quality assurance tools to gauge training and session delivery (contractor performance management), including reports, summaries, feedback gathering from users, ensuring continuous quality improvement, administrative and records alignment and HR best-practices. .

Manages the VFMP Patient Programs team ensuring that all team members are trained and cross-trained to support the team-based delivery model. Ensures an equitable distribution of the workload, makes adjustments when necessary recruiting, hiring, orienting/training, terminating, and disciplining all team members and additional seasonally contracted staff.

Monitors VP, SP and CTA ses