Team leader

Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Global Wholesale Banking Operations comprises operations for Commercial and Corporate banking clients. These operations support the business across US, Asia Pacific, & EMEA regions. GWBO functions include implementation and servicing of credit, depository and treasury products; processing of payments and processing of trade finance transactions.

Job Description*

Deposit Management Team deals with Opening/Closing/Maintenance of DDA/Savings Accounts for corporate clients. Entry channels for receiving work is through emails and applications like Global Fulfillment Solutions (GFS), OnBoard Assist (OBA) & iCon - Intuitive Connections. Major Activities - Analysis Fees, Balance Transfer, Identification of Treasury Services, Closing of Account. Account Opening includes activities related to document review, opening accounts on system of record and imaging legal documents to Bank repository. Account Maintenance (fulfillment of signature card maintenance and imaging of legal documents) for commercial and corporate DDA accounts.

Deposit Management team currently service US region only and includes the below sub-functions:

Account Opening deals with Opening of corporate DDA Accounts and verifying/authenticating legal documents and uploading them on Bank Repository

Account Closing deals in closing of Corporate Accounts and deletion of Treasury services, including balance transfer and charging of analysis fees

Legal Name Change (LNC) Team perform ensures entity changes are happening across the globe to deliver client satisfaction

Authority Management (AM) is a global workflow solution simplifying how the Bank manages client entity and account level authorities through Authority Profiles - Workflow within Onboard Assist (OBA) application utilized by both Fulfillment and Servicing teams to manage signers/authorities. Users may setup a single Authority Management case that contains multiple region entity provided they are from the same Family GCI

Responsibilities*

Responsible to ensure that the tasks are completed within the given Service Level Agreements (SLAs)

Need to adhere and meet all Risk, Control and Regulatory Metrics defined for the business

Deliver & manage individual targets & contribute towards process metrics – Productivity, Turnaround Time and Accuracy

Adhere to the Non Negotiable Tasks (NNTs)

Manage regular conversations through emails & online chats with onshore & offshore teams

Provide resolution to the status requests and queries from internal customers

Requirements*

Knowledge of Treasury domain (good to have) Strong business acumen with good written and verbal communication skills Must have eye for detail and should possess strong strategic & analytical skills Excellent time management skills Flexible for shifts

Education*

Graduation/Post-Graduation

Certifications If Any

NA

Experience Range*

5-8 Years

Foundational skills*

Good Communication & Interpersonal skills

Should be a team player

Good understanding of Microsoft Excel and Outlook

Excellent time management skills

Desired skills

Excellent oral/written communication skills

Organized and able to multi-task in a fast-paced environment

Highly motivated, able to work independently and self-starter

Willingness to learn and adapt to changes

Stakeholder Management

Work Timings*

Shift Window: 20:30 – 06:30 IST (Monday to Friday)

Job Location*

Gurugram