Team Leader (Division 1) (Internal)

Requirements

Proven customer service, and ICARE values demonstration

Applicant has to be in the Company not less than 6 months

Readiness to work all shifts

Advanced English is required

Attendance record of ≥95% (last 12 months)

Ability to train new onboarding teammates

Capacity for crisis management and resolving the issues

Project management outside of working hours

No Warning Letters in the previous 6 months

No criminal activities missed in the last 6 months

No white cards in the last 6 months

Leadership Academy completed or ongoing

Responsibilities:

Teaching ICARE values to everyone on a daily basis

Training new team members to the best of your ability by providing commitment and support to their learning

Maintaining a professional work environment by following internal policies and having the team focused on work

Developing, coordinating, and enforcing systems, policies, procedures, and productivity standards

Filling out and monitoring of the team's achieved results through norms

Communicating job expectations via meetings, briefings and 1on1s

Monitoring, and appraising job results

Coaching and mentoring all members of the team when it comes to personal and professional growth

Disciplining staff by enforcing policies and procedures and being transparent with management

Continuous self-improvement and education, maintaining professional and technical knowledge by attending educational workshops and reading recommended books

Maintaining the quality of service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements to ensure efficiency and efficacy of the operation

Production of reports and other communications as requested

Mandatory monthly team meetings

Mandatory weekly meeting attendance

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