Team Leader - Operations (Licensed) - Health Insurance

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Job Requirements:

• •Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to
• •Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly
• •Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans
• •Resolve customer escalations
• •Responsible for communication between contact center management, client and associate
• •Participate in associate selection and interviewing process
• •Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations

Qualifications:

• •Applicable Healthcare Insurance License or ability to obtain license within 30 days of hire
• •Bachelor’s degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience
• •Previous call center experience preferred
• •Prior supervisory or leadership experience preferred
• •Proven sales experience preferred
• •Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook
• •Excellent oral and written communication skills
• •Strong organizational and interpersonal skills
• •Schedule flexibility
• •Analytical and problem-solving skills
• •Strong ability to multitask
• •Ability to function in a fast paced environment
• •Dependability regarding completion of assignments and attendance
• •Ability to pass a drug screen and background check

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.