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Concentrix

Team Leader with French and English

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

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hirly's read of this role

Seniority
Mid level
Country
PL
Work mode
On-site / unstated
First seen by hirly
7 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Title:

Team Leader with French and English

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

🌟 Why Join Us?

✅ Lead and inspire high-performing teams

✅ Partner directly with senior stakeholders and clients

✅ Drive operational strategy and business results

✅ Develop future leaders and shape team culture

✅ Work in a dynamic, people-focused environment

✅ Career growth opportunities within a global organization

🎯 What You'll Be Doing?

As a Team Leader , you'll be responsible for inspiring, coaching, and supporting a team of customer service professionals while ensuring operational excellence and outstanding customer experience.

  • 🔹 Lead the day-to-day performance, engagement, and attendance management of your team
  • 🔹 Coach and develop team members through regular feedback and performance reviews
  • 🔹 Drive achievement of KPIs, quality standards, and operational targets
  • 🔹 Identify performance gaps and create development plans for continuous improvement
  • 🔹 Support escalations and provide guidance on complex customer situations
  • 🔹 Conduct engaging team meetings and foster a positive team environment
  • 🔹 Motivate employees and recognize achievements to drive engagement
  • 🔹 Ensure compliance with company policies, procedures, and client expectations
  • 🔹 Promote a culture of accountability, collaboration, and continuous learning

👤 What We're Looking For

  • ✅ French (C1/C2) and English (C1/C2)
  • ✅ Previous experience as a Team Leader, Supervisor, or People Manager
  • ✅ Strong coaching and performance management skills
  • ✅ Excellent communication and interpersonal abilities
  • ✅ Ability to work under pressure and manage multiple priorities
  • ✅ Results-driven mindset with strong problem-solving capabilities
  • ✅ Passion for leading, motivating, and developing people
  • ✅ Flexibility and adaptability in a fast-changing environment

✅ Availability to work 100% onSite

📍 Location: Katowice, Poland.

🌍 Languages: English & French

💼 Leadership Level: Team Leader/ Supervisor

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

Time Type:

Original posting on Concentrix's site ↗

Listed on hirly, a job board. hirly is not the employer: Concentrix is hiring for this role.

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