Team Manager - Life/Disability Insurance for Taguig

As a  Team Manager – Insurance , you’ll play a key leadership role in ensuring quality service delivery and operational excellence for our insurance claims support program.

What You’ll Do

Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations

Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line

Identify the training needs that will equip the staff with fundamental skills and knowledge

Have a thorough understanding of the Short-Term, Long-Term, FMLA, and State Leave process related to Disability product and associated and medical terminologies, various system tools and operational procedures utilized within the program

Collaborate with stakeholders on a regular basis for changes in promotions and updates

Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers 

 

Bachelor's Degree in any course (preferred but not required).

3+ years ' experience as a team manager. (Required)

3+ years ' experience in  Disability or Life Insurance  (Required)

3+ years ' experience in  Inbound Contact Center  (Required)

Strong analytical skills with the ability to interpret data, identify trends, and drive improvements.

Demonstrated leadership skills in team management and problem resolution.

Excellent time management and multitasking abilities

Strong verbal and written communication skills in a professional setting

Proficiency in  MS Office applications

Willing to work  onsite in Taguig

All your information will be kept confidential according to EEO guidelines.

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.

For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Sutherland

Digital Outcomes.