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Kotak Mahindra Bank

Team Member - Customer Service-Product-Support-Service - Non Branch Banking

Ahmedabad, Gujarat, India

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hirly's read of this role

Seniority
Mid level
Country
IN
Work mode
On-site / unstated
First seen by hirly
24 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

  • Description
  • Job Role:

Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan/Business Loan).

Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT

Quality of Service Request and Resolution as given to customers.

Job requirements:

Some experience in Customer Service would be an added advantage

Believes in team work

Taking ownership of customer issues and taking them to end to end resolution

Apply best practices and focus on areas of improvement

Focused towards achievement of own KRAs

Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time.

Proficiency in WORD and EXCEL/PPT preferred

Original posting on Kotak Mahindra Bank's site ↗

Listed on hirly, a job board. hirly is not the employer: Kotak Mahindra Bank is hiring for this role.

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