ETG Digital

Tech Lead - ServiceNow

Hyderabad, India

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hirly's read of this role

Seniority: Lead / management
Country: IN
Work mode: On-site / unstated
First seen by hirly: 23 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

About ETG Digital

ETG Digital is a technology and digital transformation company delivering innovative software solutions, enterprise applications, and AI-driven capabilities to global businesses and government organizations. We work with leading clients, including Fortune 500 companies, to build scalable, secure, and high-performance digital solutions.

Role Overview

We are looking for a highly skilled Senior ServiceNow Developer / Technical Lead with strong hands-on development experience in ServiceNow, particularly in Customer Service Management (CSM) and Order Management (OMT). The candidate will develop and enhance ServiceNow applications, implement complex integrations, automate business processes, and provide technical leadership to the development team.

Key Responsibilities

Perform configuration and customization of the ServiceNow system, including creating workflows
Build service request fulfilment workflows from customer requirements (requests, request items and tasks) using workflows, UI actions, client scripts, business rules, etc.
Use scripting tools and ServiceNow functionality to automate rote tasks
Perform integrations and process automation using Orchestration, Web Services, SOAP calls, etc.
Gather specifications from business departments and deliver a product or release that meets their needs. Interpret business and functional requirements and write technical specification documentation
Load, manipulate and maintain data between ServiceNow and other systems as needed
Work with the business liaison to generate dashboards, home pages, Performance Analytics data collectors and reports as needed
Analyse user stories and internal procedures in order to improve system capabilities, automate process workflows and address scheduling limitations across ServiceNow releases
Perform system and integration testing with sample and live data
(NEW) Configure and support Order Management for Telecom (OMT), covering the flow from customer order to order lines, domain orders (product, service and resource) and order tasks
(NEW) Build and maintain order decomposition: product-to-template rules and order-task-to-project-task rules, with test orders to prove the results
(NEW) Integrate with the product catalog and ordering systems through TM Forum Open APIs (TMF620 Product Catalog, TMF622 Product Ordering)

What We Expect

Authentication protocols such as Active Directory / LDAP, SiteMinder federation or Azure
Disciplined Agile Delivery software release build/deploy processes
Integrating with internal and external applications and systems
JavaScript, HTML, Angular and good web design practices
Service Portal implementation experience
Implementation experience on any of HRSD, GRC, SecOps, IRM, CSM, PPM, APM, ITSM, ITOM or Service Portal
Implementation experience on Performance Analytics
(NEW) Hands-on experience with ServiceNow Order Management for Telecom (OMT)
(NEW) Understanding of telecom product, service and resource specifications, and of TM Forum Open APIs (TMF620, TMF622)
(NEW) Experience building inbound and outbound REST integrations for order data, including validation and duplicate handling.

Original posting on ETG Digital's site ↗

Listed on hirly, a job board. hirly is not the employer: ETG Digital is hiring for this role.

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