Technical Account Manager

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Principle Accountabilities (Key Result Areas)

• •Lead clients by providing overall proactive management for all technical related issues by
• leveraging standardized procedures and best practices for support to resolve production
• issues quickly.
• •Will lead projects from conception through launch by managing client and internal
• stakeholder expectations around the solution, timelines, issues, risks, migration strategy
• and go-live support.
• •Develop and report upon key performance metrics that show valuable client and IT
• engagement statistics that help drive overall success for each client.
• •Create and maintain strategic relationships with key stakeholders within our customer
• organizations, including the IT Directors, CIO, and Line of Business leaders as well as
• technology professionals.
• •Build on client intimacy and become a reference / consultant for customers.
• •Will demonstrate a deep understanding of the market forces affecting our clients and
• offers insight into new ways of achieving objectives.
• •Must be a change agent by articulating the case for change and helping our clients evolve
• by leveraging IT differently for better business outcomes.
• •Is responsible for sustainable growth through routinely partnering with Services Sales and
• other Services personnel to strategize on ways to create new opportunities within the
• accounts they service.
• •Is responsible for the profitability of our services through portfolio management including
• contract consumption, contribution margin, operational expense management, and revenue
• growth, all in a manner consistent within Company legal, fiscal and personnel policies.
• •Occasionally leads sharing of best practices and guidance with team community
• •Consistently establishes and maintains working relationships with internal support
• delivery teams, customer support teams, customer contracts and materiel representatives
• •Frequently establishes and maintains relationships with Field Sales and internal client lines
• of businesses.

A

• •Outstanding customer service skills, as well as excellent verbal and written
• communications skills.
• •Demonstrated ability to be a team player and a willingness to lend a hand with any
• project
• •Ability to manage multiple projects, activities and tasks simultaneously
• •Ability to travel a plus
• •Ability to work off-hours as required, and participate in a 24/7 on call rotation
• Attributes & Attitude

• Outstanding customer service skills, as well as excellent verbal and written
• communications skills.
• •Demonstrated ability to be a team player and a willingness to lend a hand with any
• project
• •Ability to manage multiple projects, activities and tasks simultaneously
• •Ability to travel a plus
• •Ability to work off-hours as required, and participate in a 24/7 on call rotation

• Must have the personal communication and presentation skills that will represent
• the company professionally to outside agencies, financial institutions, business
• partners, employees and customers.

• •Bachelor’s Degree in Computer Science and/or a combination of equivalent
• experience: 7 - 10 years experience in an IT services or consulting, with a strong
• understanding of Corporate account support.
• •Fundamental knowledge in two or more of the following: Mobility, application
• development, cloud, network and desktop/server operating systems, information
• worker applications, database systems, messaging, management and operations and
• security.
• •IT Project Management background

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.