Technical Account Manager

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Technical account manager — Qualys

• Overview:
• The TAM role at Qualys is a highly technical solution architect responsible for engaging with large and strategic enterprise customers . You act as the technical counterpart to the Account Director , deeply understand customer environments, provide expert guidance on the Qualys platform, and help drive renewals, identify upsell and long-term value with the customer.

Key Responsibilities

Customer Engagement & Technical Leadership

• •Serve as the primary technical and solution architect for major enterprise accounts.
• •Build trusted relationships with senior technical stakeholders and security leadership.
• •Understand customers’ technical environments, security architecture, and risk posture.
• •Communicate complex technical concepts clearly — from engineers to C-level executives.

Platform Expertise & Solution Architecture

• •Maintain expert-level knowledge of Qualys products and capabilities.
• •Advise on scalable, enterprise-grade Qualys deployments and complex integration scenarios.
• •Help customers optimize adoption and usage of Qualys modules.

Renewal & Commercial Collaboration

• •Own the renewal and upsell pipeline process for assigned major accounts.
• •Work closely with the Account Director on strategy, expansion planning, and renewal execution.
• •Identify technical value drivers that support upsell and retention opportunities.
• •Carry out technical Proof-of-Concept process as needed
• •Manage opportunity pipeline activity through the Company’s CRM
• •Delivery of high-level and detailed sales presentations
• •Respond to functional and technical elements of RFIs/RFPs

Cross-Functional Influence

• •Act as the voice of the customer with Product Management, Engineering, and other cross-functional teams.
• •Participate in roadmap discussions, quarterly business reviews, and executive briefings.

Industry & Market Engagement

• •Stay current on cybersecurity trends and enterprise IT/security architectures.
• •Represent Qualys at customer meetings, industry events, and conferences.

Requirements

• •Proven experience in senior technical or solution architecture roles in cybersecurity or enterprise SaaS.
• •Deep technical knowledge across security domains like vulnerability management, compliance, cloud security, etc.
• •Strong understanding of enterprise IT and cloud/hybrid environments.
• •Excellent communication skills with both technical teams and executives.
• •Ability to manage multiple strategic accounts.
• •Proactive and comfortable working in a matrixed organization.

Role Focus

In this TAM position, you're essentially the technical advisor and architect ensuring customers achieve business value from Qualys solutions — not just deploying tech but ensuring it supports strategic security outcomes and long-term renewals.

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