Technical Account Manager - Marketing Solutions

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Team Overview

The Audience Technical Account Management Team helps clients successfully implement and operate TransUnion Marketing Solutions. Technical Account Managers serve as the primary technical liaison, combining hands-on Audience and AdTech expertise with strong client-facing communication. The team partners across Product, Engineering, Sales, Operations, clients and external partners to ensure audience engagements are accurate, timely and successful.

This role reports directly to the Senior Manager of the Technical Account Management division.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

Own the technical client relationship throughout each Audience engagement, leading technical and operational discussions, setting expectations, providing guidance and coordinating issue resolution and escalations.

Translate client business and technical requirements into executable TransUnion Marketing Solutions, ensuring data inputs, configurations, integrations and dependencies are clearly understood and addressed.

Lead onboarding and implementation of Audience engagements, establish clear milestones and owners, and proactively identify and mitigate delivery risks before they affect the client.

Investigate technical and operational issues across data flows, systems and partners; identify root causes and collaborate with Product, Engineering and Operations to drive timely resolution.

Manage day-to-day Audience workflows across multiple client engagements, maintaining accurate execution, clear priorities and timely follow-through on dependencies and escalations.

Lead cross-functional coordination across Product, Engineering, Sales, Operations, clients and external partners, ensuring decisions, risks, ownership and next steps are documented and understood.

Educate technical and non-technical client stakeholders on TransUnion solutions, processes and technical concepts so clients can effectively use TransUnion capabilities.

Develop deep expertise in Audience solutions, digital advertising data flows, integrations, application programming interfaces and developer tools, and apply that knowledge to improve implementation and ongoing execution.

Required Knowledge and Experiences

• •Bachelor's degree from an accredited college or university, or equivalent relevant experience; a master's degree is preferred.
• •At least 6 years of experience in Ad Operations, technical account management, implementation, technical consulting or a related client-facing technical role within the MarTech or AdTech industry.

Strong knowledge of the digital advertising ecosystem, audience products and data-driven advertising, with the ability to apply that knowledge to client implementations and ongoing engagement execution.

Demonstrated success leading client-facing technical conversations, translating complex concepts for technical and non-technical audiences, and managing expectations during issues or escalations.

Proven analytical, troubleshooting, organizational and cross-functional leadership skills, including managing multiple client engagements, priorities, dependencies, and escalations simultaneously.

Required Technical Skills

Advanced Microsoft Excel skills, including PivotTables, lookup functions and complex formulas, for analyzing and validating audience and operational data.

Working knowledge of APIs (Application Programming Interfaces), developer tools and data integrations to understand system connections and support troubleshooting.

Ability to analyze data flows across client systems, TransUnion solutions and external partners to isolate issues and support root-cause analysis.

Hands-on experience with audience platforms, AdTech or MarTech tools, or digital advertising operations used to implement and execute data-driven advertising solutions.

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

Deeper hands-on experience using APIs, developer tools or integration-testing methods.

Knowledge of TransUnion Marketing Solutions or comparable audience and identity solutions.

Experience improving implementation processes, operational workflows, or client enablement materials.

Continued development in emerging AdTech, MarTech and privacy-aware data collaboration practices.

Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well—from day one.

For Your Health : Enjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.

For Your Protection : We’ve got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑ and long‑term disability. You can also opt into a legal plan, pet insurance, and travel accident coverage.

For Your Family : From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.

For Your Future : Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.

For You : Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matching, and paid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness : Access 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com .

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-relat