Technical Consultant - Middleware Support/Onboarding/SQL/Python/MuleSoft

Key Responsibilities:

a) Seamless Application Support to Blue Yonder Customers

• •Deliver excellent customer experience by resolving moderate complexity issues.
• •Exhibit end-to-end ownership of customer issues.
• •Resolve internal alert cases generated by Blue Yonder tools.
• •Engage actively in application health monitoring using monitoring and diagnostic tools.
• •Attend case quality training and ensure adherence to SLA/SLO and quality practices.
• •Achieve customer satisfaction through proactive engagement and ownership.
• •Work in shifts and provide out-of-hours support for 24x7 customer assistance.

b) Communication and Collaboration

• •Communicate effectively (both verbal and written) with customers.
• •Collaborate passionately and respectfully with various Blue Yonder teams and partners.
• •Display professionalism and empathy in all communications, appreciating cultural differences.

c) Competency Development and Demonstration

Technical Skills:

• •Demonstrate basic expertise in DBMS (e.g., SQL, Oracle) for application support, including writing and improving queries and procedures.
• •Engage in code debugging in relevant programming languages.
• •Provide platform support engineering, including API and Mulesoft integration troubleshooting.
• •Troubleshoot mobile application issues.
• •Utilize contemporary SaaS tools like AppDynamics and Splunk for monitoring application health and analyzing trends.

Product and Domain Knowledge:

• •Attend product boot camps to learn standard features for resolving non-complex issues.
• •Acquire basic domain knowledge to understand customer business processes.

Solution Architecture:

• •Understand the solution architecture, including client-server models, database interactions, and integration with external systems.
• •Familiarity with web servers, operating system frameworks, and relevant scripting languages.
• •Basic understanding of Azure concepts, deployment models, and automation tools (e.g., GitHub, Jenkins).
• •Engage in cloud operational activities, including application deployment and troubleshooting.

Behavioral Competencies:

• •Develop a service mindset with a focus on customer-centricity and ownership.
• •Seek regular performance feedback and engage in self-development.
• •Identify learning opportunities proactively.

d) Value Addition

• •Contribute to Knowledge Centered Support (KCS) by creating quality articles with minimal guidance.
• •Leverage existing articles to expedite issue resolution.
• •Identify opportunities for operational improvements, such as automation and process changes, and discuss them with leads or mentors.

Qualifications:

• •Basic technical knowledge in relevant areas (DBMS, coding, SaaS tools).
• •Strong communication and collaboration skills.
• •Ability to work in a team-oriented environment.
• •Willingness to learn and adapt to new technologies and processes.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.