Technical Customer Success Manager

About Neuroscale

Neuroscale is building the AI recruiting operating system , one unified platform for your entire talent organization, from first touch to hired. Arbi eliminates fragmented workflows, integrates directly with your ATS, and orchestrates AI agents for sourcing, outreach, screening, and candidate intelligence end-to-end. By combining reasoning-optimized models with deep workflow automation, Arbi helps talent teams win more top candidates with dramatically less friction.

We’re backed by top operators and investors , and we’re growing fast. Our momentum is further fueled by blue-chip partners and programs, including the NVIDIA Inception Program, the HPE Unleash AI Program, and our active DoD SBIR Phase II award and contract.

We are now hiring a Technical Customer Success Manager to own demos, onboarding, and early customer success, and to play a direct role in closing and expanding ARBI deals.

The Role

We are hiring a Technical Customer Success Manager for a highly customer facing, hands on role with one clear objective: help close deals and ensure customers succeed immediately after signature.

This role sits at the intersection of Sales, Product, and Engineering. You will partner tightly with Sales to run demos, lead technical validation, and remove implementation friction, then stay involved through onboarding, adoption, and early customer success.

You will own how customers experience Arbi, Athena, and Aurora from first demo through value realization. This role is ideal for someone who blends solutions consulting, technical fluency, and strong storytelling, and who thrives on accountability for customer outcomes.

What You'll Do & Own

Own Arbi, Athena, and Aurora demos end to end, including discovery, tailored demo, objections, and next steps

Partner with Sales to align demo strategy to buyer pain points, technical requirements, and success criteria

Run demos independently for multiple buyer personas including recruiting, operations, leadership, and IT

Drive technical confidence during sales cycles and help advance deals toward signature

Lead technical validation during trials and POCs by defining success criteria, managing timelines, and removing blockers quickly

Troubleshoot issues and guide prospects through real world workflows

Support and validate common ATS integration patterns and deployment configurations

Own or co own customer onboarding to ensure a smooth handoff from Sales and fast time to value

Lead training sessions, onboarding calls, office hours, and enablement initiatives

Create and maintain enablement materials, best practices, and usage guidance

Monitor usage and adoption to identify risks and expansion opportunities early

Support integrations with ATS platforms and related HR systems

Work hands on with APIs, webhooks, SSO or SAML, SCIM, data mappings, and CSV based workflows

Troubleshoot customer issues and coordinate with Engineering when deeper fixes are required

Act as the customer voice internally by gathering concerns, complaints, and feature gaps from customer interactions

Synthesize feedback into clear, actionable inputs for Product and Engineering

Build a tight feedback loop from customer calls to prioritized product and process improvements

Track and report on customer health signals including usage, satisfaction, risks, renewals, and expansion indicators

Help define and evolve customer success metrics as the company scales

What Success Looks Like

You run demos independently and reliably across multiple buyer personas

Implementations and ATS integrations are completed with minimal friction

Customers achieve fast time to value and demonstrate strong early adoption

Clear customer feedback themes flow consistently into Product and Engineering

Sales cycles move faster due to strong technical confidence and execution

Who You Are

3-8+ years in Solutions Consulting, Sales Engineering, Technical Customer Success, Implementation or Onboarding, or a similar customer facing role in B2B SaaS

Proven experience driving pre sales technical workflows such as demos, trials, and POCs and directly influencing deal progression

Strong implementation mindset with the ability to configure, troubleshoot, and support a product in real customer environments

Experience integrating SaaS tools using APIs, webhooks, SSO or SAML, SCIM, data mappings, CSV imports or exports, or similar patterns

Excellent verbal and written communication skills with executive presence and strong storytelling ability

Thrive in a high-ownership, fast-paced startup environment with evolving priorities

Bonus Points

Experience with ATS platforms such as Greenhouse, Lever, iCIMS, Workday, Taleo, SmartRecruiters, or BambooHR

Experience supporting enterprise customers, security reviews, and implementation constraints

Prior exposure to AI enabled products, automation platforms, or data heavy workflows

What’s in It for You

Be a foundational hire shaping how customers experience Neuroscale from day one

Work directly with Sales, Product, and Engineering to influence roadmap and growth

Zero bureaucracy, high trust, and a strong culture of ownership and execution

Base Salary: $100K–$150K

Performance bonus : Quarterly bonuses tied to clear milestones (demos, onboarding, etc)

Benefits: Medical, dental, vision, 14-days of PTO accrued annually

Learning : At least $2,000 per year for courses, events, books, and growth communities

Tools and setup : New macbook, monitor, and a monthly tools budget to run the stack you want

Workspace : Monthly co-working or home office stipend

Flexibility : Remote-first, flexible hours, and work-from-anywhere (digital nomad)

Growth path : Clear, fast-track path to a Head of Customer Success as we scale the team

Equal Opportunity

Neuroscale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, identities, and walks of life — including but not limited to race, gender, age, religion, sexual orientation, and disability status.