Hire Hangar

Technical Customer Success Manager (SaaS)

South Africa · Paraguay · Ecuador · Guatemala · Venezuela · Colombia · Peru · Bolivia · Mexico

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hirly's read of this role

Role family: Customer support
Seniority: Lead / management
Countries: ZA, PY, EC, GT, VE, CO, PE, BO, MX
Work mode: Remote-friendly
First seen by hirly: 1 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title: Technical Customer Success Manager (SaaS)

Location: Remote

Time Zone: U.S. Time Zones (EST–PST), core hours aligned to EST

Reports To: Executive Leadership

Role Overview

The Technical Customer Success Manager ensures clients achieve measurable outcomes through a technology-driven podcast and content distribution service. This role is ideal for someone who enjoys working at the intersection of clients, technology, and operations. You will guide clients through onboarding, adoption, and ongoing success while leveraging technical knowledge to support scalable, repeatable service delivery.

Key Responsibilities

Manage the full customer lifecycle from onboarding through renewal

Act as a trusted advisor, combining business context with technical understanding

Translate client needs into documented processes, workflows, and service actions

Support data-driven conversations using platform metrics, reports, and integrations

Proactively resolve issues and manage expectations with clarity and professionalism

Partner with internal teams to align technical execution with client goals

Capture feedback, success stories, and opportunities for continuous improvement

Required Qualifications

2–4 years of experience in customer success, technical account management, or SaaS support

Foundational knowledge of SQL and Python, with the ability to discuss logic, queries, or data flows

Experience working within a tech or SaaS company environment

Non-negotiable: Prior remote work experience, strong command of remote collaboration tools (Slack, Zoom, Google Workspace, Asana or similar), and experience supporting U.S. or UK-based clients. Candidates without this background will not be considered.

Strong communication skills and confidence in client-facing interactions

Detail-oriented with a structured, systems-focused mindset

Preferred Qualifications

Background in marketing agencies, martech, or content platforms

Experience with automation tools, CRM customization, or reporting

Familiarity with podcasting, content production, or B2B services

Tools & Technology

HubSpot CRM or equivalent

SQL, Python (working knowledge)

Slack, Zoom, Calendly

Zapier or automation platforms

Please NOTE

It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.

We connect top talent with vetted employers, competitive pay, and real growth opportunities.

Original posting on Hire Hangar's site ↗

Listed on hirly, a job board. hirly is not the employer: Hire Hangar is hiring for this role.

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