Technical Integration Manager

Technical Integration Manager1

Key Responsibilities

Program & Delivery Management

• •Lead end-to-end delivery of enterprise integration projects using Boomi and/or Workato platforms.
• •Manage multiple concurrent integration programs involving SaaS, cloud, on-premise, APIs, EDI, and data integrations.
• •Drive project planning, estimation, resource management, risk mitigation, and delivery governance.
• •Ensure projects are delivered on time, within budget, and aligned with customer expectations.
• •Conduct status reviews, steering committee meetings, and executive-level reporting.

Integration Solution Leadership

• •Provide oversight on integration architecture, design patterns, API-led connectivity, and reusable framework adoption.
• •Guide teams on best practices related to integrations, APIs, error handling, monitoring, security, and scalability.
• •Collaborate with enterprise architects, business stakeholders, and application teams to define integration strategies.
• •Ensure alignment with enterprise integration standards and governance processes.

Customer & Stakeholder Management

• •Act as the primary customer-facing leader for integration engagements.
• •Build strong relationships with business and IT stakeholders.
• •Manage customer expectations, escalations, and delivery commitments effectively.
• •Facilitate workshops, requirement discussions, solution walkthroughs, and UAT coordination.

Team Leadership

• •Lead and mentor onsite/offshore integration teams including architects, developers, analysts, and QA resources.
• •Drive technical excellence, knowledge sharing, and continuous improvement initiatives.
• •Support team capability development through mentoring, reviews, and training initiatives.

Operational Excellence

• •Establish delivery governance, KPIs, SLAs, and reporting mechanisms.
• •Ensure proper documentation, testing processes, deployment controls, and support transition activities.
• •Drive automation, reusable assets, accelerators, and integration CoE initiatives.

Required Skills & Experience

Technical Skills

• •Strong hands-on experience with Boomi and/or Workato integration platforms.
• •Expertise in REST/SOAP APIs, web services, JSON, XML, and API security standards.
• •Experience with integration patterns including event-driven, batch, real-time, and file-based integrations.
• •Strong understanding of cloud and SaaS applications such as Salesforce, NetSuite, SAP, Oracle, Workday, ServiceNow, etc.
• •Experience with EDI standards (X12, EDIFACT) is a plus.
• •Familiarity with middleware governance, monitoring, CI/CD, and DevOps practices.

Management Skills

• •Proven experience managing large-scale integration implementation programs.
• •Strong project management and stakeholder management skills.
• •Experience managing distributed onsite/offshore delivery teams.
• •Excellent communication, presentation, and leadership capabilities.
• •Ability to manage customer escalations and drive resolution effectively.

Preferred Qualifications

• •Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• •Boomi Professional/Architect certifications and/or Workato certifications preferred.
• •PMP, Scrum Master, or Agile certifications are a plus.
• •Experience working in consulting or system integration organizations preferred.

Key Attributes

• •Strong ownership mindset and accountability.
• •Excellent problem-solving and decision-making skills.
• •Ability to operate in fast-paced enterprise environments.
• •Strong customer-centric approach with focus on business outcomes.
• •Passion for innovation, automation, and modern integration technologies.