Technical Sales & Support Representative

Description

Technical Sales & Support Representatives possess a good fundamental understanding of general automotive systems & components. Specialty knowledge regarding our core models is a plus but not required. Candidates should possess exceptional self-motivation, confidence, and enthusiasm for the Nissan & Infiniti brands.

Ideal candidates will have good time management skills, and be comfortable engaging with customers online, by phone, or by email. Individuals in this position will be expected to perform job-related responsibilities and additional duties as assigned independently.

DUTIES AND RESPONSIBILITIES

Stay current on our core models and our range of products and services

Interact with customer in person, over the phone, and through electronic means

Listening to clients and recommending the best products for their needs

Accepting and processing orders

Verify part numbers and product fitment

Promote special sales and engage the community on social platforms

Develop 1:1 client relationship through regular communication

Provide top-level customer service and resolve customer issues or complaints

Participate in enthusiast events periodically

Respond to customers in a timely manner and follow up effectively

Setup returns and exchanges

Ensure order accuracy

Requirements

EXPERIENCE & QUALIFICATIONS

Strong verbal and written communication skills

Extensive automotive knowledge

Strong interpersonal skills and ability to always maintain a high level of courteous customer service

Ability to work and thrive in a fast-paced environment

Ability to occasionally work nights and rotating weekend schedules, based on business needs

Excellent prioritization and time management skills

Excellent research, problem solving and critical thinking skills

Proficient with Microsoft office Suite

Customer service/Call center experience preferred

Bilingual (Spanish) proficiency is a plus