Technical Service Manager

Perform and monitor overall analysis, laboratory works and testing on products applications and formulations as requested by sales, and customers.

Provide technical support, advice, and services, help in solving technical problems to sales staff and customers.

Produce an effective report on product application, formulation, testing and project.

Co-visit customers with sales and principles in term of technical issues and training product.

Contact and communicate with principals and customers on technical issues.

Assist and support sales staff in recommending the most suitable product to customers.

Conduct basic knowledge, new technology and new trends training/presentation for sales and customers.

Liaise with Product/Market Development team in preparation of any tools to support the sales & marketing activities.

Create new projects and new formulations by utilizing products in P Care portfolio to support sales and customers.

Establish procedures/system for solving complaints related with performance, testing, specifications, and condition of products supplied to customers or storage in the warehouse.

Keep himself/herself up-to-date knowledge of Personal Care and acquires technical know-how relating to the job.

Manage and control safety awareness, neat and cleanliness measurement of the laboratory.

Perform a role of Internal Quality Auditor (IQA) ISO 9001:2008, ISO 14001:2004 & OHSAS 18001:2007

Other duties as assigned by supervisor.

Brenntag TA Team