Technical Support Engineer

At Composio, we are building infrastructure that allows agents to communicate with the tools you use for work including Github, Gmail, Notion, Salesforce, etc. We are a small team of engineers wrangling problems from context to search, that help us provide the most capable bridge between your agents and your tools.

We raised a $25M Series A from Lightspeed with some incredible angels like Guillermo Rauch (CEO of Vercel), Dharmesh Shah (CTO of Hubspot), Gokul Rajaram. Beginning of this year we 3x our ARR, our customers range from your friends in the YC batch to Wabi, Glean, Zoom and many more.

Location: Remote in North America, PST or EST hours. We need real overlap with both coasts and with our customers.

What you'll do?

own the customer support queue end to end - triage, reproduce, fix, ship, close

write code daily in Typescript and Python: small fixes, integration tweaks, SDK patches, and whatever the ticket needs

bridge customers and engineering with crisp repros, useful Github issues, and the judgment to fix what you can yourself

jump into pre-sales conversations when a prospect hits a technical wall and unblock them in real time

write public docs and troubleshooting guides for recurring issues

own customer health for the accounts you support, especially after hard bugs or sharp edges

dogfood Composio to automate ticket triage, customer comms, and runbooks

"Must haves"

if you are very good, nothing is a must per-se

technical support

you have done deeply technical support at a dev tools, infrastructure, or API company

you can read a stack trace, a curl request, and a log line and triangulate the bug

you ship code that reaches production

customer facing

you can run a live debugging call with a senior engineer and keep their trust

you are comfortable mixing support, sales-adjacent conversations, and customer success outreach

ai native

you have built with language models

you use LLMs to accelerate triage, repros, and writing fixes

typist - you can write docs well and explain complex ideas clearly

timezone - you are based in North America in PST or EST hours

human - you build trust and admit what you do not know

Optional

backend or full-stack engineer who moved toward customer-facing work, or the reverse

prior on-call rotation experience

contributions to a major open source project

started companies or built large side projects