Technical Support Engineer

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have a passion for and a commitment to providing customers with a world class support experience during the US time shift.

The Tech Support Engineer will be responsible for providing support via phone and email to DigiCert US based customers to support the DigiCert One platform.

What you will do

Support our US Customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases

Project a professional company image through phone and email interactions

Work with our Validation teams to process Lawyer Card request

Collaborate with Cross-functional teams to resolve issues and provide solutions

Recognize, document and alert supervisors of trends in customer calls

Research through Knowledge Base articles, labs and other means to resolve customer issues

Master internal tools used for timely problem resolution

Contribute to DigiCert Knowledge Base

What you will have

2+ years degree in IT, related technical degree, or equivalent work experience

2+ years of experience in technical support

Strong problem-solving skills

Knowledge of PKI certificates

Working knowledge of Rest API’s

Experience working with Windows OS, Active Directory, MAC OS and Unix.

Experience configuring SSO and two-factor authentication

Comfortable working on a computer daily and conversing over the phone and through email.

Strong oral, written and interpersonal communication skills

Detailed-oriented with excellent organization skills

Self-motivated, manage your time well, and get things done

Team oriented and ability to work with people from diverse backgrounds

Industry related certificates are a plus (Security +, MSCE…)

Nice to have

PPREFERRED QUALIFICATIONS

2+ years of experience in a technical support role within the tech industry

Excellent knowledge of Microsoft products and other applicable software or applications

Benefits

Generous time off policies

Top shelf benefits

Education, wellness and lifestyle support

To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.

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