Technical Support Engineer (Bare Metal)

CoreWeave is The Essential Cloud for AI™. Built for pioneers by pioneers, CoreWeave delivers a platform of technology, tools, and teams that enables innovators to build and scale AI with confidence. Trusted by leading AI labs, startups, and global enterprises, CoreWeave combines superior infrastructure performance with deep technical expertise to accelerate breakthroughs and turn compute into capability. Founded in 2017, CoreWeave became a publicly traded company (Nasdaq: CRWV) in March 2025. Learn more at www.coreweave.com .

We're proud to be a Living Wage accredited Employer.

What You’ll Do:

The Customer Experience (CX) Organization at CoreWeave is dedicated to ensuring every client running AI workloads at scale has a seamless, reliable, and high-performance experience. This team supports the infrastructure that powers the AI revolution—working across data centers, hardware systems, and customer workloads to maintain the integrity of our cloud platform. The CX organization aligns closely with the internal and customer engineering teams, offering valuable insights from the field and having the chance to contribute to the CoreWeave product roadmap and development.

About the Role

As a Technical Support Engineer , you will be responsible for supporting, operating, and maintaining CoreWeave’s extensive GPU fleet across our growing data centers in the U.S., Europe, and beyond. You will work closely with customers, data center technicians, and engineering teams to ensure the reliability, performance, and scalability of our infrastructure.

In this role, you will:

Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud.

Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying root causes and escalating when necessary.

Develop a deep understanding of customer workloads and use cases to provide tailored technical support.

Coordinate remote troubleshooting and hardware interventions with Data Center Technicians.

Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles.

Participate in an on-call rotation to support production clusters and ensure operational reliability.

Collaborate with engineering teams to improve hardware reliability, software stability, and system performance.

Implement automation and scripting to streamline support workflows and reduce manual interventions.

Perform in-depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware).

Provide feedback to internal teams on common support issues to drive continuous improvements.

Work with networking teams to troubleshoot connectivity issues affecting customer workloads.

Support supercomputing infrastructure running GPU workloads at scale.

Drive operational excellence by refining internal processes and support methodologies.

Who You Are:

Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting.

Demonstrated experience driving resolutions and continuous improvements across cross-functional environments and teams within a data center environment.

Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency.

Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC), and large-scale data center environments.

Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools.

Hands-on experience with firmware updates, BIOS configurations, and driver management.

Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers.

Experience working with Jira, Confluence, Notion, or other issue-tracking and documentation platforms.

Experience in scripting and automation (Python, Bash, Ansible, or similar).

Wondering if you’re a good fit? We believe in investing in our people and value candidates who bring unique backgrounds—even if you don’t check every box. Here are a few qualities we’ve found make someone successful on our team. If some of this describes you, we’d love to talk.

You’re curious about Kubernetes, Docker, and containerized infrastructure

You have strong problem-solving skills with a proactive and analytical mindset.

You have excellent communication skills and a demonstrated ability to work collaboratively in a fast-paced environment.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper-growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

Be Curious at Your Core

Act Like an Owner

Empower Employees

Deliver Best-in-Class Client Experiences

Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

To fulfill our obligation to protect client data, successful applicants offered employment with CoreWeave will be required to complete a basic criminal record check, conducted in compliance with GDPR. Employment offers are conditional upon receiving satisfactory check results.

What We Offer

In addition to a competitive salary, we offer a variety of benefits to support your needs, including:

Family-level Medical Insurance

Family-level Dental Insurance

Generous Pension Contribution

Life Assurance at 4x Salary

Critical Illness Cover

Employee Assistance Programme

Tuition Reimbursement

Work culture focused on innovative disruption

Benefits may vary by location.

Equal Opportunity

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Recruitment Agencies

CoreWeave does not accept speculative CVs. Any unsolicited CVs received will be treated as the property of CoreWeave and your Terms & Conditions associated with the use of CVs will be considered null and void.

Any unsolicited CVs sent by your company to us – that is to say, in any situation where we have not directly engaged your company in writing to supply candidates for a specific vacancy – will be considered by us to be a “free gift”, leaving us liable for no fees whatsoever should we choose to contact the candidate directly and engage the candidate’s services, and will in no way establish any prior claim by your company to representation of that candidate should the candidate’s details also be submitted by any other party.

Export Control Compliance

This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.

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