Technical Support Engineer (Branch Engineer)

GadellNet Consulting Services is a rapidly growing IT company based in the Midwest, providing technical solutions to hundreds of businesses across various markets. We are a family-friendly company and an Equal Opportunity Employer committed to building a creative, growth-oriented, and progressive work environment.

We believe that diverse perspectives strengthen our team and drive innovation, and we are intentional about creating an environment where all employees feel valued, respected, and empowered to bring their full selves to work.

As a Certified B Corporation, we are committed to considering the impact of our decisions on our employees, customers, suppliers, community, and environment. Join us in powering the missions of our team and our clients while making a difference in our communities. We encourage candidates to review our website to learn more about our values and company culture.

About the Position:

As a Branch Engineer, you will be responsible for all onsite support. Your main objective is to ensure that you are timely in arriving onsite, coordinating with Dispatchers when you will be late to sites, resolving user issues onsite in a timely manner, and escalating issues that you are unable to resolve to remote teams to review. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in person, hands on help at the desktop level. As a Branch Engineer, you will be visiting clients onsite as required and will be one of the main points of contact for any IT needs.

Additional duties include assisting our project team with network infrastructure rollouts, server migrations, Office 365 deployments, and office moves. All Technical Support Engineers participate in an on-call schedule. Daily time entry and management of your personal ticket queues will be required. This role will be a full-time onsite position for one of our clients located in Martinsville, Indiana.

Primary Responsibilities:

Act as a credible onsite resource for remote teams to resolve issues

Primary contact for CSE clients that are assigned to you for technical issues

Repair, Warranty, and deploy workstations for clients

Diagnosing and resolving network related issues for clients

Identify and report possible opportunities to account management for hardware and software upgrades or gaps

Help maintain and write documentation for clients when necessary

Participate in an On-Call rotation for after hours

After-Hours responsibilities may include installation, configuration of server room hardware (eg. Switches, Firewalls, UPS devices)

Troubleshoot and resolve remote tickets when on-site work is not available

Requirements:

Occasional physical requirement to twist, stretch, and lift over 50 lbs.

Reliable transportation and valid driver’s license.

After-Hours work will be required for critical outages, projects, and on-call rotation.

2 or more years of experience troubleshooting and working with the following systems

Desktop systems up to Windows 11

Server systems up to Server 2022

Office365 or Online Exchange 2019

Any brand of Modern (2019) Network equipment

2 or more years of experience with network design, maintenance and installation

Experience troubleshooting Network Cabling

Mounting Network Hardware into Communication Racks or Mounting Wireless Aps

Maintaining Network Infrastructure

Application support

Microsoft Teams conference Rooms

Office Suite

Adobe

Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills

Strong documentation skills

Ability to conduct research into a wide range of computing issues is required

Ability to present ideas in a user-friendly, business-friendly manner

Working knowledge of a range of diagnostic utilities

Excellent communication skills, both written and verbal

Valid Driver’s License

Desirable Skills:

Experience with Server Administration

Active Directory Management

GPO maintenance and setup

In-depth understanding of Zebra printers

Proficient level of understanding with Powershell/CMD

Values:

• GadellNet serves businesses in multiple markets with outsourced technical expertise. We are poised for continued growth and looking for team players excited to power missions through technology. At GadellNet, our core values guide our decision-making processes, the overall empowerment of our employees, and the assignment of responsibility within our teams.
• Our team members support the values and goals of GadellNet, which fosters a one-of-a-kind service experience for our clients and establishes a culture that attracts and retains the top talent available in our markets.

At GadellNet, we live and celebrate our three core values:

Make an Impact

100% Responsibility 0% Excuses

Grow or Die

Benefits:

GadellNet also offers the following benefits:

Health, vision, and dental insurance.

Paid time off, including parental leave and volunteer time.

Flexible work environment.

Access to mental health services.

Employee matching donation program.

401k and employer matching.

Eligibility to work in the US: GadellNet does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States.

If this role sounds like the right fit for you, we’d love to hear from you. Even if you don’t meet every qualification, we encourage you to apply - you might be exactly what we need!

#IND