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Volarisgroup

Technical Support Engineer – Cloud & Hosting (UK)

United Kingdom

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
GB
Work mode
On-site / unstated
First seen by hirly
9 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Summary:

We are seeking a skilled Technical Support Engineer to support our UK customer base, with a strong focus on cloud-hosted environments and infrastructure. This role will play a critical part in troubleshooting complex application and hosting-related issues, particularly following system upgrades, database refreshes, and performance incidents.

Job Description:

Key Responsibilities:

  • Provide advanced technical support for cloud-hosted applications (Azure environment)
  • Troubleshoot issues related to:
  • Database refreshes and upgrades
  • Application errors in test and production environments
  • Batch processing and performance degradation
  • Collaborate with Hosting and Infrastructure teams to resolve escalations
  • Analyze recurring issues and recommend long-term solutions
  • Support customer environments including testing and production systems
  • Document solutions and contribute to knowledge base articles

Required Skills & Experience:

  • Strong experience with Microsoft Azure (IaaS/PaaS)
  • Solid understanding of SQL Server and database management
  • Experience supporting hosted/SaaS applications
  • Ability to diagnose performance issues and system errors
  • Familiarity with incident management tools (e.g., Zendesk or similar)
  • Strong troubleshooting and analytical skills

Preferred Qualifications:

  • Experience with enterprise asset management or fleet management systems
  • Knowledge of application integrations and data pipelines
  • Exposure to ITIL practices or structured support environments

Key Competencies:

  • Strong communication skills (customer-facing)
  • Ability to work independently in a remote environment
  • Collaboration across global teams (US/UK coordination)
  • Why Join Us:
  • Opportunity to shape and support a growing UK presence
  • Work on modern cloud-hosted platforms
  • Be a key contributor in improving system reliability and customer experience

Worker Type:

Regular

Number of Openings Available:

1

Original posting on Volarisgroup's site ↗

Listed on hirly, a job board. hirly is not the employer: Volarisgroup is hiring for this role.

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