hirly
Sign inGet started free

Newxel

Technical Support Engineer (NXJ-221)

Poland · Romania

See how you match this job — and similar ones. Free.

Upload your resume and hirly scores it against this role at Newxel first, then against similar open jobs, and shows where you fit and why.

PDF or DOCX, up to 12MB. No sign-up to see your matches.

Get past the screening software and onto a recruiter's desk

hirly rewrites your resume for this job — matching the keywords and skills in the posting, moving your most relevant experience to the top, and writing a cover letter to fit. About 30 seconds.

  • Keywords matched to this posting
  • Fit score before you apply
  • Cover letter included

Matched against 2.6M live jobs from 210,000+ employers in 200+ countries.

Tailor my resume for this job →

Apply from your AI assistant

Connect hirly to Claude or ChatGPT and ask it to apply to this job. hirly tailors your resume, fills the employer’s form and asks before sending.

See how it works

Some employer sites stop an application at a CAPTCHA or sign-in and hand it back with a link. Applying needs a paid plan. Works with any assistant that supports MCP.

hirly's read of this role

Role family
Customer support
Seniority
Mid level
Countries
PL, RO
Work mode
Remote-friendly
First seen by hirly
4 Nov 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

The Role

We are looking for a Technical Support Engineer to provide technical support to international customers. You will investigate and troubleshoot technical issues, manage customer support cases from initial investigation through resolution, and communicate directly with customers throughout the process.

What You’ll Be Doing

Own and manage customer support cases from initial investigation through resolution, keeping customers updated, managing expectations, and ensuring timely follow-up.

Investigate and troubleshoot complex technical issues, analyze system behaviour and diagnostic information, reproduce reported issues where possible, and identify potential root causes.

Assess the severity and business impact of technical issues.

Collaborate with internal teams, including Customer Success, Engineering, QA, System, and DevOps, to investigate, escalate, and resolve customer issues.

Maintain accurate case documentation, including investigation findings, troubleshooting steps, technical details, and resolution information.

Manage and prioritize multiple support cases based on technical severity and business impact.

What We Expect

Must have

2+ years of experience in a technical support role, preferably in a customer-facing environment.

Experience working with Windows and Linux environments, including file system navigation and basic system operations.

Experience working with SQL and SQL-based databases.

Experience analyzing application and system logs as part of technical troubleshooting and issue investigation.

Experience working with Jira.

Experience supporting systems deployed in both on-premises and cloud environments.

Ability to investigate and troubleshoot complex technical issues independently, including identifying potential root causes.

Experience communicating directly with customers and collaborating with technical and non-technical teams.

Fluent written and spoken English.

Will be a plus

Experience working with PostgreSQL.

Familiarity with Kubernetes, Cloudera, Impala, and the Elastic Stack.

Additional languages, particularly German or French.

Original posting on Newxel's site ↗

Listed on hirly, a job board. hirly is not the employer: Newxel is hiring for this role.

Similar jobs

Browse similar roles

Want this one?

Upload your resume and hirly rewrites it for this job and writes the cover letter — in about thirty seconds, before you sign up.

Tailor my resume for this job