Technical Support Engineer (PT time zone)

Your role

As a Technical Support Engineer at Turnkey, you’ll help developers integrate, debug, and succeed with our SDKs and APIs across a range of environments — from React and mobile apps to backend servers and CLI tools. You’ll be the front line of technical expertise for customers building the next generation of crypto products on Turnkey.

You’ll spend your days reading code, investigating issues, and helping developers get unblocked fast — all while spotting opportunities to make our SDKs, docs, and platform better for everyone.

This is a deeply technical, hands-on role that blends debugging skill, customer empathy, and systems thinking. It’s perfect for someone who loves problem-solving, thrives in fast-moving contexts, and wants to be part of a team that sets the gold standard for developer experience.

What you’ll do

Triage, troubleshoot, and resolve customer issues across our SDKs and APIs covering web, mobile, and backend integrations

Debug integrations across a variety of platforms and languages

Identify, reproduce, and document bugs, partnering with engineering to drive them to resolution

Support customers in setting up and verifying integrations, including configuration, auth flows, and signing

Create and maintain example code, troubleshooting guides, and internal playbooks

Spot patterns in recurring issues and propose fixes or improvements to documentation and SDKs

Partner with Product and Engineering to relay feedback and insights from the field

Help improve internal tools and processes to scale our technical support function

What we’re looking for

2–6 years of experience in a technical support, solutions engineering, or software engineering role

Strong working knowledge of TypeScript and React, with familiarity in React Native or other mobile SDKs

Experience debugging APIs (REST, JSON, auth headers, 4xx/5xx errors, etc.)

Strong problem-solving skills and comfort digging into unfamiliar systems to find answers

Clear, empathetic written and verbal communication

Thrives in a fast-paced, startup environment with shifting priorities and lots of context switching

Previous experience in the crypto / web3 space

Style points

Experience supporting developer tools, APIs, or SDKs

Prior experience with customer-facing technical roles in crypto, fintech, or security products

Familiarity with observability tools (Grafana, Sentry, DataDog) or debugging tools (Postman, Chrome DevTools)

Product-minded: you notice friction and think about how to remove it

Strong curiosity for how secure infrastructure and crypto key management work

What We Offer

Full benefits, including medical, dental, vision, life, disability, HSA/FSA, 401(k)

Paid parental leave

Unlimited PTO (and we will force you to take time off!)

$3,000/yr learning and development budget to attend industry conferences

Multiple team offsites per year

Macbook Pro laptop

Lunch stipend

Ready to join us on this journey? Email us at [email protected] with your LinkedIn profile and a short overview of why you'd be a great fit for Turnkey.

Turnkey is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law. We encourage individuals of all backgrounds to apply.