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Sutherland

Technical Support Representatives

Cairo, Cairo Governorate, Egypt

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
EG
Work mode
Remote-friendly
First seen by hirly
23 Sept 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Key Responsibilities

  • Provide technical support and assistance to customers through different communication channels.
  • Troubleshoot and resolve technical issues efficiently.
  • Identify customer needs and provide accurate solutions.
  • Ensure a high level of customer satisfaction and professional service.
  • Document customer interactions and technical issues accurately.
  • Follow company procedures and quality standards.
  • Escalate complex technical issues when required.

 

  • English level B2 or above .
  • Graduates and dropouts are welcome to apply.
  • Maximum age: 40 years old .
  • Willing to work on-site .
  • Flexible with rotational shifts.
  • Good communication and problem-solving skills.

Sutherland is a global leader in business process transformation and customer experience, providing technology-driven solutions and support services to clients worldwide. With a strong presence in Egypt, Sutherland offers employees a professional, diverse, and dynamic work environment with opportunities for career growth and development.

Original posting on Sutherland's site ↗

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